bilingual call centre agents, Ottawa

randstad canada
job type
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job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you a motivated and dynamic individual with a passion for connecting with people? Do you love talking to people and helping them to resolve their inquiries? We're looking for fluently bilingual customer service reps who have a desire to build lasting customer relationships. This is an excellent opportunity if you are simply looking for a 2nd career or if you are a student looking for stable steady work as this position offers amazing flexibility.

This is a preemptive posting for a future need.
Training hours are to be determined.
Operational hours must be flexible for shift work and weekends.

Job Description:

- Receiving inbound calls about consumer inquiries
- Data Entry and logging content of each call
- Achieving pre-established goals (not sales)
- Documenting interactions with callers
- Maintaining professionalism over the phone with all callers


- Work in Professional environment
- Work for a great company
- Great networking opportunity
- Office environment
- Great starting pay (could start around $32,000 per year!)
- Starting as a contractual role that can turn into permanency
- Be part of a team that supports you and promotes your professional development
- No experience required
- This is a great opportunity to get your foot in the door with one of Canada’s largest companies
- You’ll be eligible to purchase benefits as of day one! (this is a huge advantage)


- Bilingualism (English/French) is a must for this role
- Clear communication over the phone and exceptional listening skills
- Good listening skills and computer skills
- Must be able to type accurately and at an above average pace
- Experience in Retail would be a good asset
- Experience in the Fashion Industry would be a good asset
- Experience in the Fast Food industry would be a great asset
- Direct call center experience is a strong asset,
- Customer Service experience is an asset

If you have any questions, please call us at 613-688-5560, or send an email to


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.