bilingual call centre supervisor, Fredericton

randstad canada
job type
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job details

fredericton, new brunswick
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you fluent in French and English? Do you have strong leadership skills? Are you looking for new opportunities where you can supervise teams of call centre agents? If so, we have an exciting opportunity as a Bilingual Call Centre Supervisor in Fredericton that you would be interested in.

We’re looking for skilled professionals who genuinely enjoy working with people and leading them to success. If you’re adaptable and open to a fast-moving, dynamic work environment in Fredericton, this is a great opportunity for you to shine.

About this job
•Located in Fredericton, New Brunswick
•Full time hours (37.5 hours/week)
•Operating hours are Monday to Friday
• Flexible to assist remotely if urgent issues arise during the weekend coverage

What will the Bilingual Call Centre Supervisor role entail?
In this role, you’ll be supervising 3 separate teams of agents.

Some of your responsibilities will include:
•Managing day to day Contact Centre operations such as:
o Staffing
o Scheduling
o Quality Control
o Reporting
o Etc.
•Generating operational reviews (bi-weekly/quarterly)
•Meeting with the clients
•Coordinating training
•Other duties as required

Fredericton location
Use your management skills in a professional environment
Long term opportunity - 12 month contract with strong perm potential
Competitive pay
Monday to Friday - Flexibility to support remotely for urgent matters in the weekend
Full time hours
Start date: ASAP

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Are you the right fit?
•Bilingual in French and English
•Minimum 3 years of contact centre management experience (i.e. supervisor or manager)
•You have excellent communication skills (written and verbal)
•You excel at multitasking and working in a fast-paced environment
•You know Microsoft’s suite of products well

Do you think you’d be a good fit for this call centre management job?

If you're interested in the Bilingual Call Centre Supervisor role in Fredericton, you can apply online at to be considered for the role.

We hope to hear from you soon.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.