Bilingual Claims Analyst

We welcome all applications; however, only those candidates who have similar experience and French language criteria fulfilled will be contacted

Advantages
- Permanent position
- Full benefits package
- Competitive salary
- Hi-Brid Remote work

Responsibilities
Claims Management with the assistance of Analyst or Specialist
- Determine claims eligibility, Create case management strategies for those accepted claims and carry out the planning and implementation of these strategies.
- Manage claims through discretionary decision-making in accordance with the Certificate of Insurance provisions that can differ from certificate to certificate.
- explain and clarify certificate provisions in an informative and empathetic manner.

Communications / Client Relations
- Develop positive and effective relationships through concise and clear explanation of benefits and adjudication in keeping with the ICA Statement of Principles.  
- Provide appropriate and timely communication, while maintaining the confidentiality,
- deal with delicate and sensitive claims issues
- Investigate and handle claims appeals and complaints of level one nature.

Qualifications
As a Bilingual Claims Analyst, you must qualify with :

- High school diploma with 2 years post-secondary education
- Bilingual French
- Post-secondary education
- 2-3 years industry-related experience or in high volume customer service environment
- Insurance industry experience an asset
-Enthusiastic, willingness to learn and adaptability
-Completion of LOMA Level 1, CSI, or willingness to obtain.

SKILLS
Excellent communication skills especially verbal
Proven dedication to customer service
Good organizational skills and ability to multi-task
Good conflict resolution, negotiation and problem-solving skills
Strong team player and willing to work well with co-workers under pressure
Good PC skills including MS Office: Word, Excel, Outlook; web-based applications
Knowledge of medical terminology is an asset
Knowledge of all creditor products and a variety of certificates of insurance (can be gained on the job)

Summary
Two easy ways to apply:

1. E-mail resume to mark.nganga@randstad.ca
2. Apply online: http://www.randstad.ca

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.