Looking for a fresh and exciting opportunity in Montreal, Saint Laurent ? Do you have experience in customer service or e-commerce ? Are you fluently bilingual and known for being a good communicator? Then contact us and be part of a successful customer service team and be part of this strategic partner in supply solutions.
...
As a bilingual Client Success Specialist, you will be help and assist customer regarding their full experience via the e-commerce platform and contribute to improve this new service. You will also work with the direct manager on strategies to build the best customer service practices. A great place for development and career opportunities
Client Success Specialist
Salary: 23$ - 25$ depending on experience
Schedule:
35h/week
Tuesday to Saturday 8am-2pm or Sunday to Thursday 2pm-8pm
Work Location: Ville St-Laurent Office
#hiringnow #montrealjobs #customerservice #randstad #onsite #saintlaurent #jobsincanada #canadajobs
Advantages
Here are the benefits of working as a bilingual Client Success Specialist in the e-commerce field:
- Working with a leading company;
- Full-time employment with the possibility of tenure;
- Have a vital role in the customer relationship management
- Free Parking - Ville St-Laurent office
- Competitive Salary
Responsibilities
As a bilingual Client Success Specialist, you will be responsible for:
- Analyze the operations while responding to calls and emails of the customers regarding their orders, their satisfaction and general questions about the invoices and products
- Provide customer satisfaction excellence by creating a positive image and memorable impression on the phone.
- Promptly assist customers in a professional, knowledgeable, courteous and efficient manner.
Identify customer needs using relationship upselling techniques.
- Identify the issues, create strategies and build model to improve practices in customer service
Qualifications
To be successful in this role as a Client Success Specialist, you must have the following skills and experience:
- Fluently Bilingual French and English (spoken and written)
- Minimum 2 years of experience in a customer service
- Excellent analytical and organizations skills to create recommendations and planning
- Able to go Ville St-Laurent office
- Be able to identify opportunities and offer the best solution to customers.
- Great handling of call volume, and customer inquiries and complaints.
- Retail experience is an asset
- ecommerce experience is an asset
Summary
Client Success Specialist
Salary: 23$-25$ per hour
Schedule:
35h/week
Tuesday to Saturday 8am-2pm or Sunday to Thursday 2pm-8pm
Work Location: Ville St-Laurent office
Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Bilingual Client Success Specialist" :
alicia.garcia@randstad.ca
alisha.luu@randstad.ca
karen.leiton@randstad.ca
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
cxmontrealtemp@randstad.ca
We look forward to receiving your resume
Only selected candidates will be contacted.
Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them! You can also follow us on Instagram: cxmontreal_randstad
We are here to help you seize this opportunity,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Looking for a fresh and exciting opportunity in Montreal, Saint Laurent ? Do you have experience in customer service or e-commerce ? Are you fluently bilingual and known for being a good communicator? Then contact us and be part of a successful customer service team and be part of this strategic partner in supply solutions.
As a bilingual Client Success Specialist, you will be help and assist customer regarding their full experience via the e-commerce platform and contribute to improve this new service. You will also work with the direct manager on strategies to build the best customer service practices. A great place for development and career opportunities
Client Success Specialist
Salary: 23$ - 25$ depending on experience
Schedule:
35h/week
Tuesday to Saturday 8am-2pm or Sunday to Thursday 2pm-8pm
Work Location: Ville St-Laurent Office
#hiringnow #montrealjobs #customerservice #randstad #onsite #saintlaurent #jobsincanada #canadajobs
Advantages
Here are the benefits of working as a bilingual Client Success Specialist in the e-commerce field:
- Working with a leading company;
...
- Full-time employment with the possibility of tenure;
- Have a vital role in the customer relationship management
- Free Parking - Ville St-Laurent office
- Competitive Salary
Responsibilities
As a bilingual Client Success Specialist, you will be responsible for:
- Analyze the operations while responding to calls and emails of the customers regarding their orders, their satisfaction and general questions about the invoices and products
- Provide customer satisfaction excellence by creating a positive image and memorable impression on the phone.
- Promptly assist customers in a professional, knowledgeable, courteous and efficient manner.
Identify customer needs using relationship upselling techniques.
- Identify the issues, create strategies and build model to improve practices in customer service
Qualifications
To be successful in this role as a Client Success Specialist, you must have the following skills and experience:
- Fluently Bilingual French and English (spoken and written)
- Minimum 2 years of experience in a customer service
- Excellent analytical and organizations skills to create recommendations and planning
- Able to go Ville St-Laurent office
- Be able to identify opportunities and offer the best solution to customers.
- Great handling of call volume, and customer inquiries and complaints.
- Retail experience is an asset
- ecommerce experience is an asset
Summary
Client Success Specialist
Salary: 23$-25$ per hour
Schedule:
35h/week
Tuesday to Saturday 8am-2pm or Sunday to Thursday 2pm-8pm
Work Location: Ville St-Laurent office
Are you the ideal candidate for this role? Would you like to work for a leading company? Send us your updated CV with the subject "Bilingual Client Success Specialist" :
alicia.garcia@randstad.ca
alisha.luu@randstad.ca
karen.leiton@randstad.ca
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
cxmontrealtemp@randstad.ca
We look forward to receiving your resume
Only selected candidates will be contacted.
Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them! You can also follow us on Instagram: cxmontreal_randstad
We are here to help you seize this opportunity,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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