bilingual collections agent (work from home) - montreal 32557, Montreal

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
montreal, québec
sector
contact centre and customer care
job type
contract
reference number
2231391STFEN
contact
randstad canada
apply now

job description

Do you have previous call center or customer service experience? Are you bilingual in English and French? Do you have previous experience with conflict resolution? If so, we have the perfect role for you!

Our client, a top 5 bank, is looking for a Bilingual Collections Agent for a 6 month contract in Montreal, the position and training is remote where it would be required to work from home, then eventually transition to the day-to-day office. This role has the potential to convert to a permanent position based on performance!

Pay: $16-19/hour
Hours: Multiple schedules available (4 options)
Daytime
Start time between 7 am and 1 pm with one weekend day (see weekend hours) – this could mean an inconsistent start time on weekend vs. weekday 12

Evening
Start time between 2 pm and 3:00 pm with no weekend shifts.

Compressed (4 days 37.5 hours)
Schedule either Sunday-Wednesday or Wednesday to Saturday


Part-time (minimum 22.5 hours) minimum 1 weekend shift – no exceptions

As a Bilingual Collections Agent your duties will include but not be limited to:
• Call clients regarding pass due invoices/statements (1-3 cycle delinquent)
• Answer incoming calls from clients regarding pass due invoices/statements
• Reduce client delinquency
- Negotiate payment arrangements
• Interact with customers, lawyers, branches and different professionals
• Ad hoc Customer Service responsibilities as required

Advantages
- Work for a top 5 bank in Canada
- Long term contract with potential to convert to a permanent role
- Gain further experience within a banking environment
- Flexible work schedule
- Work from home
- Office located in downtown Montreal, walking distance of metro station


Qualifications
- Excellent communication skills in English and French (Bilingual)
- 1-3 years of previous call center experience
- Experience in conflict resolution
- Quick learner who is able to learn new software
- Proficient with MS Office; Outlook, Word, Excel
- Strong negotiation skills

** Clear criminal and credit check required

Interested in the Bilingual Collections Agent role in Montreal? Apply online today!

Qualified candidates will be contacted

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
- Work for a top 5 bank in Canada
- Long term contract with potential to convert to a permanent role
- Gain further experience within a banking environment
- Flexible work schedule
- Work from home
- Office located in downtown Montreal, walking distance of metro station

RESPONSIBILITIES


QUALIFICATIONS
- Excellent communication skills in English and French (Bilingual)
- 1-3 years of previous call center experience
- Experience in conflict resolution
- Quick learner who is able to learn new software
- Proficient with MS Office; Outlook, Word, Excel
- Strong negotiation skills

** Clear criminal and credit check required

Interested in the Bilingual Collections Agent role in Montreal? Apply online today!

Qualified candidates will be contacted