Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent customer service and interpersonal skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Contact Centre Representative for a 6 month contract in Montreal. This is hybrid role - 1-3 of days in office. Potential for contract extension.
...
Pay rate: $27.50/hour
Hours: Monday –Friday, 37.5hrs/week
Advantages
•Gain experience within a top 5 bank
•Competitive pay rate
•Long term contract
• Hybrid role
•Potential for contract extension
Responsibilities
As a Bilingual Contact Centre Representative, your duties may include but not be limited to:
•Receiving calls regarding wire transfers, credit card products, bank statement queries, etc.
•Identifying and understanding basic customer needs
•Building and maintaining positive relationships with customers
•Being a second level escalation point for handling more complex issues
•Delivering fair outcomes through orderly and transparent operation of financial markets
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
•Providing operational and administrative support to the Personal Financial Services business.
•Identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
•Delivering exceptional customer experiences
Qualifications
•6 months of relevant experience
•Fluency in French and English, with higher proficiency in French
•Effective skills in Microsoft Office
•Effective communication and customer service skills
•Excellent interpersonal skills to support the building of strong and diverse relationships
•Proven effective time management and organizational skills
Nice to have:
•Banking industry experience with financial products
Summary
Interested in the Bilingual Contact Centre Representative role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you bilingual in French? Are you looking to gain experience within a top 5 bank? Do you have excellent customer service and interpersonal skills? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Bilingual Contact Centre Representative for a 6 month contract in Montreal. This is hybrid role - 1-3 of days in office. Potential for contract extension.
Pay rate: $27.50/hour
Hours: Monday –Friday, 37.5hrs/week
Advantages
•Gain experience within a top 5 bank
•Competitive pay rate
•Long term contract
• Hybrid role
•Potential for contract extension
Responsibilities
As a Bilingual Contact Centre Representative, your duties may include but not be limited to:
•Receiving calls regarding wire transfers, credit card products, bank statement queries, etc.
•Identifying and understanding basic customer needs
•Building and maintaining positive relationships with customers
•Being a second level escalation point for handling more complex issues
•Delivering fair outcomes through orderly and transparent operation of financial markets
...
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
•Providing operational and administrative support to the Personal Financial Services business.
•Identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
•Delivering exceptional customer experiences
Qualifications
•6 months of relevant experience
•Fluency in French and English, with higher proficiency in French
•Effective skills in Microsoft Office
•Effective communication and customer service skills
•Excellent interpersonal skills to support the building of strong and diverse relationships
•Proven effective time management and organizational skills
Nice to have:
•Banking industry experience with financial products
Summary
Interested in the Bilingual Contact Centre Representative role in Montreal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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