Are you bilingual in French? Are you looking to gain experience with a top 5 bank? Do you have customer service and interpersonal skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Contact Centre Service and Sales Representative for a 4 month contract in Montréal. This is hybrid role - 2-3 days per week in office.
...
Pay rate: $27.64/ Hour
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Bilingual Contact Centre Service and Sales Representative, your duties will include:
•Receiving calls regarding wire transfers, credit card products, bank statement queries, etc.
•Identifying and understanding basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
•Building and maintaining positive relationships with customers by providing efficient and professional customer service
•Being a second level escalation point for handling more complex issues
•Being a referral point for signing authority and approvals
•Delivering fair outcomes through orderly and transparent operation of financial markets
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
•Promoting a team environment that supports diversity and reflects the company brand
•Providing operational and administrative support to the Personal Financial Services business.
•Identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
•Being a Brand Ambassador for Company Bank Canada, delivering exceptional customer experiences
Qualifications
•6 months of relevant experience
•Fluency in French and English, with higher proficiency in French
•Effective skills in Microsoft Office
•Effective communication and customer service skills
•Excellent interpersonal skills to support the building of strong and diverse relationships
•Proven effective time management and organizational skills
Nice to have:
•Banking industry experience with financial products
Summary
Interested in the Bilingual Contact Centre Service and Sales Representative in Montréal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you bilingual in French? Are you looking to gain experience with a top 5 bank? Do you have customer service and interpersonal skills? If so, this is a great opportunity for you!
Our client is looking for a Bilingual Contact Centre Service and Sales Representative for a 4 month contract in Montréal. This is hybrid role - 2-3 days per week in office.
Pay rate: $27.64/ Hour
Hours: 37.5 hours/week
Advantages
●Gain experience working for a leading and globally recognized organization
●Earn a competitive rate within the industry
●Hybrid role
●Start date is ASAP
Responsibilities
As a Bilingual Contact Centre Service and Sales Representative, your duties will include:
•Receiving calls regarding wire transfers, credit card products, bank statement queries, etc.
•Identifying and understanding basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
•Building and maintaining positive relationships with customers by providing efficient and professional customer service
•Being a second level escalation point for handling more complex issues
•Being a referral point for signing authority and approvals
...
•Delivering fair outcomes through orderly and transparent operation of financial markets
•Providing guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
•Promoting a team environment that supports diversity and reflects the company brand
•Providing operational and administrative support to the Personal Financial Services business.
•Identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
•Being a Brand Ambassador for Company Bank Canada, delivering exceptional customer experiences
Qualifications
•6 months of relevant experience
•Fluency in French and English, with higher proficiency in French
•Effective skills in Microsoft Office
•Effective communication and customer service skills
•Excellent interpersonal skills to support the building of strong and diverse relationships
•Proven effective time management and organizational skills
Nice to have:
•Banking industry experience with financial products
Summary
Interested in the Bilingual Contact Centre Service and Sales Representative in Montréal? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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