Bilingual Customer Care Specialist

Work with People You Like and Respect ▪ Learn and Grow ▪ Have Fun Doing It.Do you have a strong customer service background? Do you enjoy problem-solving, and working in a position where you have to wear multiple hats? Are you looking for your next challenge to work for a dynamic, fast-paced organization with opportunities for growth? Then we have an amazing PERMANENT opportunity for you!The ideal Customer Sales Associate is someone who is extremely customer-centric, with a passion for providing exceptional service. The Customer Sales Associate is considered a business partner who understands their customers’ markets, customer base, operational model, and business opportunities. The ideal customer Sales Associate thrives in a team environment, but also works well independently. We are looking for a professional and proactive team member to join our Mississauga location as soon as possible.Position: Customer Sales Associate (On-Site)Location: MississaugaHours: Monday-Friday Training 8:00 am-4:30 pm |Regular Shift 9:30 am-6 pm Salary: 45K+ (Depends on your experience)Software Skills: SAP is Mandatory!Advantages• Medical, Dental, and Vision• RRSP•Vacation• Excellent location in Mississauga.• Opportunity to be a part of a dynamic organization with ample chances for growth!• You get to work in a social team environment.Responsibilities•Professionally and proactively communicates with internal and external customers, building partnerships to achieve desired business results.•Processes orders, quotes, return material authorizations, credits, debits, expedites, change orders, and customer escalations.•Fields 30-60 customer calls daily, supporting telephones, order management, customer relationship management, and inside sales key performance indicator targets.•Monitors order status and serves as the liaison between internal key stakeholders and customers.•Participates in price negotiations beyond published pricing for new business opportunities.•Communicates regularly with customer contacts, mostly Buyers, to grow the business and gain market share.Qualifications•Associate degree or equivalent combination of education and related experience; a Four-year degree or equivalent combination of education and experience is preferred.•Minimum of 2-years of customer service experience.•Prior experience working in an ERP System(s).•Prior customer service experience in a manufacturing environment is preferred.•Prior internal sales experience selling engineered products are preferred.•Previous experience discussing technical aspects of products preferred.•Previous SAP experience required.•Warehouse/Manufacturing background would be best!•Work on their own system and CRM.SummaryHow to Apply?1. Send your resume to Rebecca.Keats@randstad.ca2. Apply online at Randstad.ca today!Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below to discuss further!Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to Rebecca.keats@randstad.ca, along with your resume.Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration. Please reach out to shiela.perez@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

CALLING ALL BILINGUAL (FRENCH) NEW GRADS!!Are you a recent College or University graduate? Do you like to gain experience or advance your career in the corporate or Logistics/Transportation / SupplyChain industry ? Do you enjoy problem-solving issues, conversing with people to provide support and help? Are you looking for your next opportunity in the Mississauga/Brampton/Etobicoke area?If your answer to any of the above is YES, we would like to hear from you!We are looking to meet with fresh graduates in the Mississauga, Brampton, and Etobicoke areas for the following roles: > Logistics, Supply Chain & Manufacturing Administration/Operational support, such as Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry, and Warehouse Administration> Corporate Administration/Operational support, such as Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry, and other Operational support roles. Please reach out to pallavi.sunda@randstad.ca, along with your resume.AdvantagesWhat’s in it for YOU:- Gain or advance your career in the corporate industry!- Day time and regular work hours- Competitive hourly wage: $18 - 25/hr- Benefits at a discount through Randstad- Opportunities for future growth within the organization- Great company culture- Constant support from colleagues and management- Easily accessible locations in Mississauga, Brampton, and EtobicokeResponsibilities- Administrative and clerical support- Receptionist tasks and duties- High level of customer service phone, email, and face to face- Proper phone and email etiquette- Maintaining and updating database or systems- Collaborating and communicating at all levels of the organization- Other duties as assignedQualificationsWhat YOU bring:- Bilingual French & English - Related industry experience- University / College Degree or Diploma- Sharp analytical and problem-solving skills- Excellent verbal and written communication skills- Highly organized and able to prioritize- Good knowledge and experience in any ERP/CRM/Windows/In-house systems- Energetic, punctual, reliable, and able to work in a team or independently- Accurate data entry skills- Confident, with logical decision-making ability- Strong organizational, analytical, and time management skills- Able to handle numerous tasks and meet deadlines- Excellent computer skills with proficiency in all MS Office applications, and windows applicationsSummaryIf you would like to join our talent pool in Mississauga, Brampton and Etobicoke, please send a copy of your resume along with a synopsis of how your skills match our job requirements to shiela.perez@randstad.ca! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you want to work for a Global Leader in Electronics & Technology in Mississauga? Do you have 2-5 years of experience working as a Logistics Coordinator, Replenishment Analyst, or Inventory Analyst? Are you looking to join a fun, energetic team that works hard and plays hard? If your answer is YES, we have the perfect position for you!We are looking for a Logistics Coordinator (12 month contract position) for a well-established company located in Mississauga. This is a long-term contract position with the opportunity for further extension, or consideration for a permanent role. Reporting to the Sr. Logistics Manager, the Logistics Coordinator oversees the end to end return process, repacking, and salvager operations across two warehouses. The Logistics Coordinator will sit out of the Mississauga head office, and will be responsible for the management of packing material inventory and accurate reporting of current repackaging inventory in order to ensure all materials are forecasted and delivered in a timely manner. AdvantagesWhat's in it for YOU? -Work for a worldwide recognized brand in technology devices-Competitive pay rate $28-$34/hr-All contractors are offered company discount (20-40% off)-Randstad benefits available to all temporary workers at a discounted cost-Regular business hours Monday to Friday from 9:00 am to 5:30 pm - NO WEEKENDS!-Transit accessible and parking onsite-Business casual work environmentResponsibilities· Inventory management, Claims Process and Reverse-Logistics ownership, as well as full responsibility for related Key Performance Indicators· Ownership of Inventory management and accuracy (Stock adjustments, stock movement, Refund PO, etc.)· Reverse Logistics Process (SOP process owner / training / leadership across all divisions)· Claims process (SOP process owner, aging claim closure, tracking)· Perform Write-down / Write-off system process and liaise with Finance personnel· Month-end responsibility to clear aging and B-Good issues· Management of semi-annual Physical inventory count and reconciliation with Auditors· Security Protocols / Loss Prevention Officer duties as required· Theft/Missing process owner, reporting, tracking, and closure· Shipping discrepancy investigations, support, and inventory/reverse management· Vendor Compliance / fine reduction and avoidance ownership· Inbound Claims / Origin, carrier, dealer / distributor and internal Logistics partner coordination· Inventory Discrepancy ownership and responsibility to clear· Ad-Hoc reporting and duties as requiredQualifications• Post-secondary education from a recognized college or university required • Intermediate MS Office (Excel, PowerPoint) • SAP / ERP competency required• Good working knowledge of Canadian inbound/outbound logistics• Strong communication and analysis skills• The ability to plan, organize and prioritize multiple and simultaneous tasks and programs in a changing corporate environment• 3-5 years logistics / warehouse experience• Solid understanding of product return process and repacking • Customer Service skills• Consumer market familiarity in CanadaSummaryHow to Apply?1. Send your resume to shiela.perez@randstad.ca with the subject line "LOGISTICS COORDIANTOR"Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to shiela.perez@randstad.ca , along with your resumeCorporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to matthew.colletti@randstad.ca@randstad.ca, along with your resume.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.