Bilingual customer service agent

Schedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if needed
Location: on site at the office located in downtown Montreal



Advantages
The benefits of working as a customer service agent for this company are:

- Flexible hours
- No weekend work
- Detailed training
- Attractive salary
- Quiet and modern office with a nice view

Responsibilities
As a Bilingual Customer Service Agent, you will:

-Receive calls and emails from clients and assist them with various inquiries
-Provide direction and information to clients regarding their order or billing questions
-Document any issues for future review purposes
-Complete work orders and account creation
-Adhere to company policies and procedures to meet customer satisfaction standards
- Printing cards for users and sending them internally

Qualifications
As a bilingual customer service agent, you must possess the following qualifications:

- Bilingual in French and English
- Pay close attention to detail
- Ability to be well organized
- Ability to work with Excel (basic)
- Experience in customer service
- Enjoy doing data entry
- Experience in logistics (an asset)

Summary
Salary: $21 - $24 per hour, upon experience
Schedule: 9 to 5 or 8 to 4 Monday to Friday, possibility of overtime only if needed
Location: on site at the office located in downtown Montreal


If you are interested, we want to hear from you! Please apply through the posting or by email, please indicate "Bilingual CSR - distributor " as the subject).

jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca


Good to know you,


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.