bilingual customer service agent, Ottawa

randstad canada
job type
apply now

job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Do you love talking to many different people? Do you find yourself connecting with strangers quickly or do you make friends easily? Are you able to handle multiple priorities at the same time and achieve great results with ease? If you answered yes to any of these, you may be the person we’re looking for!

We are looking for fluently bilingual Customer Service Representatives to work in downtown Ottawa. You’ll be responsible for providing world class service to customers over the phone! You’ll get to work as part of a team that will support your professional development. This downtown Ottawa office is a great space to work and we know you’ll love it here!

What’s in it for you:
- Pay will start at $16/hr
- Convenient location right in the heart of downtown Ottawa
- Easy access by public transit
- Benefits available as of day one
- Monday-Friday work week and no overnights (need to be available between 8am and 9pm)
- Large lunch room and great team environment

What You’ll do here:
- You’ll take inbound calls from customers and handle their inquiries
- You will need to log the content of each call with accuracy
- You’ll need to maintain professionalism on the phone with all callers
- Other tasks as required

What will make you successful:
- At least 1 year of experience in a call center environment
- Fluently bilingual (strongly preferred)
- High degree of empathy
- Clear communication over the phone
- Exceptional listening skills
- You should be able to type quickly and with a high degree of accuracy
- Data entry experience is a definite plus

To apply, respond directly to this posting, or call Erin or Frank at 613-688-5560 for more information.

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit for all of the roles currently open at Randstad!


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.