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Bilingual Customer Service and Rental Agent

job details

summary

    job details
    Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!

    Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.


    If this sounds like you, we want to hear from you!



    Advantages
    Salary: $22-$25/hour (depending on experience)
    Health and Dental Benefits
    RRSP Matching Program
    Stock Purchase Plan
    2 weeks Vacation
    Free on-site parking
    Casual Dress Code
    Monday to Friday
    Operating hours from 6:30am to 5:30pm


    Responsibilities
    Receives and advises clients on rentals.
    Creates and closes rental contracts in the computer system.
    Ensures that the terms and conditions of the lease are met.
    Explains the operation of the equipment to customers.
    Opens work orders when equipment is returned.
    Prepares pick-up orders.
    Follows up on open contracts.
    Closes and balances the cash register.
    Ships with internal and external transport companies


    Qualifications
    High school diploma and/or DEP in parts sales, an asset
    Minimum of 5 years experience in customer service
    Bilingual (spoken and written) in French and English
    Knowledge of industrial and construction equipment
    Basic knowledge of computers
    Experience in tool rental, an asset
    Good mechanical understanding
    Ability to multi-task

    Summary
    Please apply by…

    Visit www.randstad.ca and apply through the posting
    Applying by e-mail at: callcentreottawa@randstad.ca - Please use "parts clerk" as the subject


    We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you thrive in fast-paced environments? Do you have an interest in construction tools and machinery? Do excel while working within a team? If yes, we might have just the job you’re looking for!!

    Located in the heart of Gatineau, you will be joining a rapidly growing branch, with a team-oriented atmosphere to help maintain and build our customer base. Our Customer Service and Rental agent plays a vital role, operating as the direct liaison between staff, customers, and suppliers, and is a key requirement for developing successful customer relationships.


    If this sounds like you, we want to hear from you!



    Advantages
    Salary: $22-$25/hour (depending on experience)
    Health and Dental Benefits
    RRSP Matching Program
    Stock Purchase Plan
    2 weeks Vacation
    Free on-site parking
    Casual Dress Code
    Monday to Friday
    Operating hours from 6:30am to 5:30pm


    Responsibilities
    Receives and advises clients on rentals.
    Creates and closes rental contracts in the computer system.
    Ensures that the terms and conditions of the lease are met.
    Explains the operation of the equipment to customers.
    Opens work orders when equipment is returned.
    Prepares pick-up orders.
    Follows up on open contracts.
    Closes and balances the cash register.
    Ships with internal and external transport companies


    Qualifications
    High school diploma and/or DEP in parts sales, an asset
    Minimum of 5 years experience in customer service
    Bilingual (spoken and written) in French and English
    Knowledge of industrial and construction equipment
    Basic knowledge of computers
    Experience in tool rental, an asset
    Good mechanical understanding
    Ability to multi-task

    Summary
    Please apply by…

    Visit www.randstad.ca and apply through the posting
    Applying by e-mail at: callcentreottawa@randstad.ca - Please use "parts clerk" as the subject


    We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.