Bilingual Customer Service Clerk

A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: July 11, 2022Hours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $50k-$51kHybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Manage and complete technical escalations- Liaising with other areas of the organization to provide timely resolutionsQualifications- Bilingual French AND English- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communicationSummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Are you searching a Part time or Full Time position as bilingual customer service representative ? (English +French )Here is a great opportunity in customer service for a dynamic, flexible and stimulating company! Our client, a customer contact center in the insurance industry, is looking for liaison agents to expand their team. You have experience in customer service in a call center and are comfortable with telemarketing? Check out this great offer now!Schedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your permanency afterwardsLocation: home or office in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (from home)Start date: as soon as possible#remotework #canadajobs #hiringnow #urgenthiring #montrealjobs #ottawajobs #customerservice #telemarketing AdvantagesThe benefits of working as a liaison agent are: -Working in a pleasant environment; - Having senior agents who give a follow-up and a very well supervised training;- Having the possibility to work 100% from home or at the offices located in Anjou, downtown Montreal, Quebec City and Ottawa (It is important to be located near one of these places so that you can travel to them if needed)ResponsibilitiesThe primary responsibilities of a Liaison Agent are: - Work with an automated call generator to contact and prospect future insureds;- Enter the different codifications in the files in order to properly classify the call;- Record the notes of our calls in the files of future insureds;- Ensure an outstanding service;QualificationsTo hold the position of Liaison Officer, you must: -Have a minimum of a completed high school diploma (DES) -Be bilingual in English and French -Have experience making high volume outbound calls or sales in a customer contact center- Good negotiation and persuasion skills- Possess a working laptop with Windows 8 or higher (newer MAC's may also work if you do not have a laptop) - Have a high speed internet- Being able to connect the computer directly with an Ethernet cable- Have a personal phone SummarySchedule: Monday to Friday 11:00 am to 8:00 pm - you must be available to do a minimum of 20 hours per week and a maximum of 40 hours.Salary: 19$ per hour Duration: start temporary and possibility to get your tenure afterwardsLocation: from home or offices located in Anjou, downtown Montreal, Quebec City or OttawaTraining: 2-3 days (distance learning)Start date: as soon as possibleAre you interested in this job? Do not hesitate to apply directly or contact us at jessica.yelozbek@randstad.ca and florence.lefebvre@randstad.ca karel.tarabay@randstad.ca stephanie.bouasria@randstad.ca with the subject: Liaison agentRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Have you been looking for a new job that can turn into a career? Do you have parts counter expereince in any industry? Are you interested in providing top-notch customer service to clients and prospective clients alike? We may have just the role for you!We are looking for an experienced Parts Counter Clerk to join our team in Ottawa East. In this permanent role, you will need to be adaptable, handle pressure well, and have a great can-do attitude! This is a growing team, and there will be management opportunities for the right candiate!If this sounds like you, we want to hear from you!The Quick Details:Permanent role from day 1!Shift: Monday-Friday 7:30-4:00Pay: starting from $50k but this is based on your experience!Bilingual is not mandatory, but it'll be considered an assetStart: ASAP!AdvantagesWhat’s in it for you as a Parts Counter Clerk:Annual Salary starting from 50K (depending on experience)Monday-Friday work weekHours of work between 7:30am and 4pm (no evenings!)2 weeks vacation to startPension available and full benefitsAccessible to transitPromotes from withinResponsibilitiesWhat you’ll do here as a Parts Counter Clerk:- take incoming parts sales requests via phone or in person- Follow up on pending orders and expedite issues- Provide exemplary customer service to all clients- Organize parks for 18+ techs as well as ensure inventory is kept for their vehicles- manage inventory and ensure timely record keeping- assist with shipping/receiving as necessary- assist other departments as necessaryQualificationsWhat you’ll need to be successful as a Parts Counter Clerk:experience working in a parts environment is essential2-3 years of parts counter or equivalent experienceNeed to be able to lift 50lbs regularly and up to 100lbsBilingualism in English and French would be a strong assetwillingness to learn, and grow with this companyself-motivated, reliable, and punctualSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also...Apply by e-mail at: callcentreottawa@randstad.ca - Please use "Parts - Ottawa East" as the subjectCall us at: 613.726.0220 ext 4We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.