Bilingual Customer Service- English and French

salary : 48223 $



Advantages
- Permanent, full time position
- Competitive salary
- Great opportunity to work with a reputable company in the insurance industry
- Remote - Work from the comfort of your own home
- Equipment provided and sent to you
- Full time working hours
- Great work culture and work life balance
- Benefits and vacation time

Responsibilities
- Bilingual (English/French) call centre
- Taking inbound customer service inquiries regarding clients insurance products and services
- Provide knowledgeable assistance to clients over the phone and through email
- Create a warm, and pleasant experience for clients
- Achieve quality service by assessing & responding to client needs
- Capturing call/email details into a case tracking system
- Taking inbound customer service inquiries regarding clients insurance products and services
- Provide knowledgeable assistance to clients over the phone and through email


Qualifications
- Excellent communication skills in English and French (verbal and written)
- Minimum 3 years previous experience in Customer service, or call centre is required
- Strong problem-solving skills
- Tech savvy and working knowledge of computers
- Full time and flexible availability
- Wired internet connection (Ethernet cable)

Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to susmitha.jambula@randstad.ca

we thank all those for applying.

human forward.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.