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Bilingual Customer Service Insurance Advisor -, Laval

job details

summary

    job details
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals?

    I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of:

    Position: Insurance Customer Service Advisor
    Salary: $52,610
    Benefits: full benefits as soon as Day 1
    Telecommuting and then located in Laval (Centropolis)
    Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm
    Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''
    Start date : November 3rd, 2022

    Advantages
    Here is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval

    -Work from home in times of pandemic (working at the Laval branch afterward)
    -Equipment provided by the company: computer, keyboard, mouse, headset
    -Full benefits as soon as Day 1
    -Great opportunity for advancement within the company

    -Have a salary of $52,610 / year and the possibility of having a salary review every year.
    -Annual Bonus
    -Work 35 hours a week
    -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.
    -Permanent position
    -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)
    -Review of the “Autorité des marchés financiers” offered by the company

    Responsibilities
    -Answering incoming customer calls and delivering a great customer experience.
    -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component.
    -Focus on problem-solving and finding solutions for customers.
    -Being able to achieve the objectives set by offering services and acting as a brand ambassador.
    -Work closely with the customer service team
    -All other related customer service tasks

    Qualifications
    You have what it takes to shine as an insurance client advisor:

    -Be fluently bilingual in both English and French.
    -Be able to work efficiently from home
    -Have a good internet network + a landline phone or a cell phone with a national plan
    -Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station).
    -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance)
    -3 to 5 years of experience in customer service, sales is a strong asset.
    -Be comfortable with the objectives and not afraid to cross-sell on inbound calls
    -Hold a DEC or BAC or an AMF attestation
    -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training.
    -A criminal record and credit check will be conducted during the process.
    -You will be required to pass 3 exams during your training to obtain the required insurance license.

    Summary
    Do you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at aditi.gandhii@randstad.ca with the subject ''Insurance Laval'' or apply directly online.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Have you always been interested in the insurance field? Would you like to get your AMF license? Do you want financial security and an above-average salary? Are you passionate about customer service and not afraid of goals?

    I have a permanent position for you as an insurance customer service advisor, working for a very reputable firm across Canada. Using your outstanding customer service skills, as an insurance customer service advisor, your role will consist of:

    Position: Insurance Customer Service Advisor
    Salary: $52,610
    Benefits: full benefits as soon as Day 1
    Telecommuting and then located in Laval (Centropolis)
    Schedule: Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm
    Offering to obtain a permit from the ''Autorité des marchés financiers du Québec''
    Start date : November 3rd, 2022

    Advantages
    Here is a list of the advantages you can benefit from for this position as an insurance client advisor in Laval

    -Work from home in times of pandemic (working at the Laval branch afterward)
    -Equipment provided by the company: computer, keyboard, mouse, headset
    -Full benefits as soon as Day 1
    -Great opportunity for advancement within the company

    -Have a salary of $52,610 / year and the possibility of having a salary review every year.
    -Annual Bonus
    -Work 35 hours a week
    -Have a rotation schedule that you always know 2 to 3 weeks ahead of time.
    -Permanent position
    -A complete paid training course for several weeks (distance learning from 9 am to 5 pm Monday to Friday)
    -Review of the “Autorité des marchés financiers” offered by the company

    Responsibilities
    -Answering incoming customer calls and delivering a great customer experience.
    -Being able to advise clients on the various digital solutions offered by the company and inform them of the personal property and casualty insurance component.
    -Focus on problem-solving and finding solutions for customers.
    -Being able to achieve the objectives set by offering services and acting as a brand ambassador.
    -Work closely with the customer service team
    -All other related customer service tasks

    Qualifications
    You have what it takes to shine as an insurance client advisor:

    -Be fluently bilingual in both English and French.
    -Be able to work efficiently from home
    -Have a good internet network + a landline phone or a cell phone with a national plan
    -Be able to work from home in times of pandemic but be available to work from the office when the situation permits (within a very short distance of the Crémazie metro station).
    -Be available for a rotational schedule that can vary from Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 4 pm (rotational schedule of 35 hours/week, which is known 2 to 3 weeks in advance)
    -3 to 5 years of experience in customer service, sales is a strong asset.
    -Be comfortable with the objectives and not afraid to cross-sell on inbound calls
    -Hold a DEC or BAC or an AMF attestation
    -Having the AMF permit is an asset, if not, the exam is paid for by the company after the 5ᵉ week of training.
    -A criminal record and credit check will be conducted during the process.
    -You will be required to pass 3 exams during your training to obtain the required insurance license.

    Summary
    Do you have everything you need to meet the company's criteria? Are you a committed person looking for a career? Send us your CV quickly at aditi.gandhii@randstad.ca with the subject ''Insurance Laval'' or apply directly online.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.