Bilingual Customer Service Representative - HYBRID

This is a permanent opportunity with lots of room for growth. To find out more about this role, read below!

Hours of operation: Monday – Friday 8:30am – 5:30pm
Salary: $50 - $55,000k
Hybrid work model- one day a week in the office in Laval
Vacation + Sick Days
Benefits
Room for Growth and Development
Equipment provided


Advantages
Hybrid work model- one day a week in the office in Laval
Vacation + Sick Days
No weekends
Benefits
Room for Growth and Development
Equipment provided

Responsibilities
Job duties of a Bilingual Customer Service Representative are, but not limited to:
- Taking inbound calls and emails from high volume of from customers
- Front line tech support, and troubleshooting
- Dispatching requests for technicians
- Updating customer accounts
- Provide product knowledge on all products including warranty information and product exchanges
- Adhere to key performance metrics/targets

Qualifications
QUALIFICATIONS
- Bilingual in French and English both written and verbally
- Minimum 2 years customer service experience
- Parts & Service experience is an asset
- Good team player and comfortable working under pressure
- Experience working in a fast paced environment, or high call volume call center

- Tech Savvy, able to work across multiple systems and multiple screens

Summary
If you would like to learn more, apply now!
1) apply online
2) Send a copy of your resume to luda.zadorovich@randstad.ca and mention "Bilingual Customer Service - Appliance."
Looking forward to hearing from you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.