Bilingual Customer Service Representative - LAVAL

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to be a top ten global airline.  Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.   Your deliverables will include: Representing our brand and company vision for customer service excellenceUnderstanding our internal and external customers by anticipating needs and delivering on promisesCaring for our customers in difficult situationsBuilding and nurturing trusting relationships. Fostering employee development by empowering, coaching and supporting our team to be their very best, Embodying and modelling our Air Canada Flight Path, behavior: Treating customers and employees with care & classDemonstrating to employees how we are building a top ten global airline and how to create customer loyalty, dailyEnsuring all Air Canada family members provide glowing-hearted hospitality at all customer touchpointsUnderstanding, following and promoting Air Canada’s safety first, always culture & ensuring a safe environment for our customers and colleaguesQualifications Effective Decision MakingStrong interpersonal skills (organizational, team oriented & focused)Entrepreneurial & self-managed abilitiesA minimum of two years previous Customer Service management experienceA genuine passion for creating and leading a global top ten Airline customer and employee experience Ability to develop trust and rapport An entrepreneurial, energetic and tenacious attitudeAbility to work flexible schedulesAbility to adapt to new technology and to share that knowledgeAbility to successfully obtain an Restricted Area Identity Card (RAIC) & Airside Vehicle Operator’s Permit (AVOP)Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.  Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

Have you just finished your computer science technique and want a first experience in the field? Do you like helping customers over the phone and finding the right solutions for them? Are you available to work 40 hours / week and want a permanent position?We have a job for you!We are looking for IT technicians who wish to work in a call center to offer IT support to their internal employees around the world. You will use a ticketing system to resolve issues with internal customers.For this position, you must have a diploma in computer science (DEC / AEC / DEP / certifications) or have a few years of experience in technical telephone support in a company.Position: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Salary: 46 000$ / yearAdvantagesAs an employee, you have the right:- to a permanent position with full group insurance after 3 months;- Discounts in stores- Possibility of enrolling in a pension plan and / or a share purchase plan;- 5 weeks training from the start- Dynamic work environment;ResponsibilitiesAs a level 1 technical support agent, you will have to:• Provide first level IT support to internal customers;• Record incidents and service requests in the ticketing system• Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of requests, inform the people concerned of the progress of their request by effectively communicating the diagnosis and the solution to them , in addition, to update the information related tointerventions made in the system, if necessary;• Send second level requests to the team responsible for cases that require a higher technical leveladvanced;• Provide excellent customer service and follow up with users to ensure efficiencythe problem-solving process;• All other related tasks.Qualifications• Hold a diploma in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).• Have already worked in an IT and / or IT call center (an August)• Be perfectly bilingual (English and French) because you will have to answer calls in both languages ​​(80% in English)• Have a good knowledge of the Microsoft environment and the following IT tools: SuiteMicrosoft Office, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (aasset);SummaryPosition: Level 1 Technical Support AgentSchedule:: must be available Monday to Sunday between 5:00 a.m. and midnight, 7 days / week (5 consecutive days and 2 days off together) for a total of 40 hours / weekThe work schedule changes every 2 months, it is a freelance and the schedules are allocated according to seniority;Training: 5 weeks from hiring (3 weeks in tele-work and 2 weeks in the office)Very important to reiterate that for this position you must be:- Perfectly bilingual (English / French)If you are interested in this position, please send us your CV to cedric.lepine@randstad.ca and enter as the title ''technical support agent - laval ''Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you enjoy customer service?Do you enjoy being part of a team? Would you like to work in centrally located Ville Saint Laurent?Come jump start a new career with a leader in the material handling industry!We are looking for a Customer Service Agent who to join our dynamic Ville Saint Laurent team. What are you waiting for? Apply today!AdvantagesSchedule is Monday to Friday 7:30 am to 4:30 pm or 8 am to 5 pmCompetitive Salaray $48K to $54K/year2 weeks vacationBenefitsRRSP programOpportunities for career growthAccessible by public transportFree parkingResponsibilities• Communicate with clients and colleagues by phone, email and fax.• Evaluate service requests and allocate appropriate resources• Follow up on each service call• Provide technicians with the daily workload• Ensure that completed documents are provided• Compare the job description to the labor and parts content.• Compare ERP to given work order• Compare purchase orders to invoices.• Review customer feedback for any specific guidelines.• Report any work orders requiring approval or showing discrepancies• Invoice customers• Other department tasks including: service submissions; credit processing; billing issues, etc.Qualifications• Microsoft Office Outlook, Excel and Word experience• Experience in customer service• Demonstrated excellent problem solving skills• Excellent communication• Good sense of organization and planning.• The ability to work in a team• Ability to set priorities• Focused on safetySummaryAre you looking for customer service job in Ville Saint Laurent?Are you organized, resourceful and bilingual?Apply for this customer service role today!I am looking forward to hearing from you!Click on "Apply Now" or send your resume to:alicia.herrera@randstad.caYou can also reach me via phone at 514-332-1055Or, you may contact me via LinkedIn at:https://www.linkedin.com/in/alicia-herrera-09b4566a/Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.