bilingual customer service representative - montreal 32604, Montreal

randstad canada
job type
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job details

montreal, québec
finance and accounting
job type
reference number
randstad canada
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job description

Do you have previous processing experience or knowledge of capital markets? Are you bilingual in English and French and interested in Customer Service roles? Do you have previous banking or finance experience? If so, we have the perfect role for you!

Our client, a top 5 bank, is looking for a Bilingual Customer Service Representative for a 4 month contract in Montreal. This role has the potential to be converted into a permanent based on performance!

Pay: $19.50/hour
Hours: Range anywhere from 9am to 5:30pm - Monday to Friday 37.5hrs/wk - 1hr lunch and two 15 minute breaks

As a Bilingual Customer Service Representative your duties will include but not be limited to:
- Taking inbound and making outbound calls
- Reconciliation of foreign exchange deal terms for various regulatory jurisdictions (Canada, US & European markets)
- Credit monitoring - ensuring that all trades are valid
- Debrief trade details with customers over the phone
- Interacting with the front office (sales reps, traders), back-office (settlements, investigations, etc.) - less than 10 people per day

- Work for a top 5 bank in Canada
- Gain further experience within a banking environment
- Competitive pay rate
- Work in the city's hub in downtown Montreal
- Gain experience with money markets and foreign exchange
- Interact with customers, different banking departments and banking partners

Must Have:
- Bilingual in French and English
- 1-2 years of experience in a operations/process focused environment with knowledge of capital markets
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Excellent Communication Skills - Oral & Written

Nice to Have Skills:
- Customer service or call centre experience
- Knowledge of trading products (Money Markets, Foreign Exchange, etc.)
- Experience in the financial industry
- Experience in a front or back office
- University degree in a finance/accounting field is an asset

- Dynamic
- Eager to learn
- Team player
- Leadership

** Clear criminal and background check required

Interested in the Bilingual Customer Service Representative role in Montreal? Apply online today!

Qualified candidates will be contacted


Phone Number:
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Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.