bilingual customer service representative - montreal, Montreal

randstad canada
job type
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job details

montreal, québec
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Do you have experience in call center? Are you bilingual and have an interest in insurance? We have the perfect job for you! We are currently looking for a bilingual customer service agent for a 6-month contract in downtown Montreal in the insurance field.

What are the main responsibilities of a bilingual customer service agent in the insurance industry in Montreal?
• Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up
• Research participant questions and plan issues
• Maintain complete and accurate case notes
• Work closely with other customer service representatives and client representatives
• Complete special projects as needed
• Communicate on a proactive basis
• Participate in team meetings and training
• Read and understand the client's plan documents, amendments, etc.
• Follow procedures and guidelines
• Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
• Possess the ability to analyze and solve problems in a changeable work environment
• Possess a cooperative and positive attitude towards customers and team members

• Gain experience working for a well recognized organization
• Earn the competitive wage of $19.15 per hour
• Work in Montreal
• Work full time hours on a 6-month contract with perm opportunity

• Must Bilingual (French and English)
• Excellent ability to communicate effectively with a strong customer service focus
• Strong mathematical and personal computer skills
• Working knowledge of defined benefit pension plans
• 1-2 years in a customer service setting
• Proficiency in English and French, both written and oral
• Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
• Strong attention to detail
• Ability to understand and follow oral and written instructions
• Ability to successfully work in a team environment


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.