bilingual customer service representative - montreal, Montreal

randstad canada
job type
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job details

montreal, québec
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you looking to develop your professional experience in the insurance industry? Do you have a passion for customer service? If so, we have the role you are looking for!

We are currently recruiting for a Customer Service Representatives for our client, a leading Insurance Company, in Montreal.

In this position, you will be responsible for answering questions about health & dental insurance, financial products, and more via phone and/or e-mail. We are seeking candidates with strong communication skills and customer service skills.

This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers. Apply now if you're interested!

In this role you will be responsible for
• Providing high quality service to advisors and clients via telephone.
• Taking orders and following up on services
• Handle high volumes of telephone inquiries within established productivity goals
• Troubleshooting and resolving technical issues; guiding users on the Internet site
• Handling sensitive issues in order to ensure customer satisfaction
• Following up with customers when needed

Why you want this role:
- Work for a large insurance company
- Montreal location
- $19.31 /hour
- 5 month contract with possibility of extension
- Strong potential for perm
- Hours: Mon-Friday, rotating shifts between 8am - 8pm
- no weekends
- Professional work environment
- Start date: November 16, 2020

Temporary Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide temporary workers with a wide range of options to suit their needs.

- Excellent communication skills
- Strong customer service skills and experience in call centre is a must
- Strong keyboarding skills
- Able to work in a fast consistent work environment
- Strong problem solving skills
- Ability to work from home (wired internet connection - modem to computer via ethernet cable)

If you are interested in the Customer Service Representative role and would like to work in Montreal, please apply online on We're always looking for individuals looking to develop their careers further.


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