bilingual customer service representative - montreal, Montreal

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
montreal, québec
sector
contact centre and customer care
job type
contract
reference number
2237331STFEN
contact
randstad canada
apply now

job description

Do you have experience in call center? Are you bilingual and have an interest in insurance? We have the perfect job for you! We are currently looking for a bilingual customer service agent for a 6-month contract in downtown Montreal in the insurance field.

What are the main responsibilities of a bilingual customer service agent in the insurance industry in Montreal?
• Respond professionally to customer inquiries/complaints received via phone or e-mail and ensure that appropriate action is taken, including follow up
• Research participant questions and plan issues
• Maintain complete and accurate case notes
• Work closely with other customer service representatives and client representatives
• Complete special projects as needed
• Communicate on a proactive basis
• Participate in team meetings and training
• Read and understand the client's plan documents, amendments, etc.
• Follow procedures and guidelines
• Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
• Possess the ability to analyze and solve problems in a changeable work environment
• Possess a cooperative and positive attitude towards customers and team members

Advantages
• Gain experience working for a well recognized organization
• Earn the competitive wage of $18.76 per hour
• Work in Montreal
• Work full time hours on a 6-month contract with perm opportunity
• Work from home during the pandemic

Qualifications
• Must Bilingual (French and English)
• Excellent ability to communicate effectively with a strong customer service focus
• Strong mathematical and personal computer skills
• Working knowledge of defined benefit pension plans
• 1-2 years in a customer service setting
• Proficiency in English and French, both written and oral
• Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
• Strong attention to detail
• Ability to understand and follow oral and written instructions
• Ability to successfully work in a team environment


Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
• Gain experience working for a well recognized organization
• Earn the competitive wage of $18.76 per hour
• Work in Montreal
• Work full time hours on a 6-month contract with perm opportunity
• Work from home during the pandemic

RESPONSIBILITIES


QUALIFICATIONS
• Must Bilingual (French and English)
• Excellent ability to communicate effectively with a strong customer service focus
• Strong mathematical and personal computer skills
• Working knowledge of defined benefit pension plans
• 1-2 years in a customer service setting
• Proficiency in English and French, both written and oral
• Proficiency in Microsoft Windows and Microsoft Office (specifically Excel, Word and Access)
• Strong attention to detail
• Ability to understand and follow oral and written instructions
• Ability to successfully work in a team environment