Working under the Vice-President of Customer Experience and in collaboration with the Customer Service Team Lead. In this role, the CSR will be responsible for:
Processing customer orders with a high degree of professionalism.
Communicating with other departments to ensure orders are completed on time.
...
Assisting sales representatives from different sales regions in customer support.
Advantages
Work in Pointe-Claire for a leader in the industry.
$19/h - $21/h based on experience.
2 weeks vacation.
Group benefits package.
Responsibilities
-Enter orders, complete debit/credit transactions, process payments, provide samples and complete returns good authorizations to close customer files.
-In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
-Coordinate with Team Leads, Production and Inventory Planning to ensure that products are delivered on-time.
-Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
A Customer Service Representative’s performance is evaluated according to the following criteria:
-Annual performance evaluation
-Meeting Key Performance Indicators as established for the Customer Service department
-Internal audits of orders and Key Accounts
Qualifications
-DEC/College degree with a minimum of 2 years’ experience in Customer Service
-Experience with SAP would be a strong asset
-Experience with Salesforce would be an asset
-Must have excellent computer skills (Microsoft Office Suite)
-Follow training applicable to the position including SMS, Health and Safety, Environment
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at robert.waguespack-notman@randstad.ca / alicia.herrera@randstad.ca
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Working under the Vice-President of Customer Experience and in collaboration with the Customer Service Team Lead. In this role, the CSR will be responsible for:
Processing customer orders with a high degree of professionalism.
Communicating with other departments to ensure orders are completed on time.
Assisting sales representatives from different sales regions in customer support.
Advantages
Work in Pointe-Claire for a leader in the industry.
$19/h - $21/h based on experience.
2 weeks vacation.
Group benefits package.
Responsibilities
-Enter orders, complete debit/credit transactions, process payments, provide samples and complete returns good authorizations to close customer files.
-In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
-Coordinate with Team Leads, Production and Inventory Planning to ensure that products are delivered on-time.
-Receive inbound calls and emails and provide existing or prospective customers with product knowledge or product specifications, placing an order, order details, pricing information or necessary documentation.
...
A Customer Service Representative’s performance is evaluated according to the following criteria:
-Annual performance evaluation
-Meeting Key Performance Indicators as established for the Customer Service department
-Internal audits of orders and Key Accounts
Qualifications
-DEC/College degree with a minimum of 2 years’ experience in Customer Service
-Experience with SAP would be a strong asset
-Experience with Salesforce would be an asset
-Must have excellent computer skills (Microsoft Office Suite)
-Follow training applicable to the position including SMS, Health and Safety, Environment
Summary
Why Randstad?
There are lots of great jobs, incredible companies, and great bosses.
At Randstad, we are here to help you find the right combination for you.
If you do not yet have a profile at Randstad and are interested in this position, we invite you to call us at 514.695.3315 and ask for Brandon or Sean or Melissa to arrange a meeting or send us your resume by email at robert.waguespack-notman@randstad.ca / alicia.herrera@randstad.ca
For a complete list of all available jobs by division, visit www.randstad.ca
good to know you
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
