Our partner, a leader in the field of optics located near Marché Central, is looking for a bilingual customer experience representative to join their existing team. This is a one-year contract with the possibility of extension.
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As a customer experience representative, you will be responsible for answering phone inquiries, processing customer orders, and ensuring that all data and records are up to date. You will also be responsible for managing orders through the Oracle system.
Salary: $22 per hour
Monday to Friday from 8 am to 5 pm.
Location : Ville Saint-Laurent / near Marché Central,
Start Date: April 2023.
Bilingual in English and French
Advantages
-As a customer experience representative, you will have the opportunity to work for a globally recognized company in the field of optics, offering high-quality products and services.
-You will also receive comprehensive training to help you succeed in your new role.
- The company offers parking for employees working on-site, and the salary offered is $22 per hour (paid weekly).
- In addition to this, you will also benefit from a pleasant and stimulating work environment, with career development opportunities for candidates who demonstrate determination and ability. There is also the possibility of contract extension.
Responsibilities
As a customer experience representative, you will be responsible for providing exceptional service to customers by answering phone and email inquiries, processing orders, and ensuring accuracy and completeness of data and records in the system. You will work closely with other team members to effectively address customer needs and ensure their satisfaction.
In addition to that, your responsibilities will include:
Performing quality control on received frames and matching them with appropriate production trays;
Communicating with the customer to inform them of any changes to their order or any additional delays, obtaining missing information, following up on frames, and informing them of promotions and sales programs.
Qualifications
-The ideal candidate for this position must have excellent oral and written communication in English and French, great attention to detail, and the ability to work effectively in a team.
-Previous experience in customer service, sales, or order management is preferred.
- The ability to solve customer problems with empathy and professionalism is a key element of this position.
- Knowledge of the Oracle system is an asset.
Summary
If you are bilingual, have experience in a customer service role, and are ready to start in the first week of April 2023, do not hesitate to apply now to join our dynamic and passionate optical team.
Send us your updated CV with the subject line "Customer Experience Representative - Optics VSL" to:
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
alicia.garcia@randstad.ca
Nice to meet you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our partner, a leader in the field of optics located near Marché Central, is looking for a bilingual customer experience representative to join their existing team. This is a one-year contract with the possibility of extension.
As a customer experience representative, you will be responsible for answering phone inquiries, processing customer orders, and ensuring that all data and records are up to date. You will also be responsible for managing orders through the Oracle system.
Salary: $22 per hour
Monday to Friday from 8 am to 5 pm.
Location : Ville Saint-Laurent / near Marché Central,
Start Date: April 2023.
Bilingual in English and French
Advantages
-As a customer experience representative, you will have the opportunity to work for a globally recognized company in the field of optics, offering high-quality products and services.
-You will also receive comprehensive training to help you succeed in your new role.
- The company offers parking for employees working on-site, and the salary offered is $22 per hour (paid weekly).
...
- In addition to this, you will also benefit from a pleasant and stimulating work environment, with career development opportunities for candidates who demonstrate determination and ability. There is also the possibility of contract extension.
Responsibilities
As a customer experience representative, you will be responsible for providing exceptional service to customers by answering phone and email inquiries, processing orders, and ensuring accuracy and completeness of data and records in the system. You will work closely with other team members to effectively address customer needs and ensure their satisfaction.
In addition to that, your responsibilities will include:
Performing quality control on received frames and matching them with appropriate production trays;
Communicating with the customer to inform them of any changes to their order or any additional delays, obtaining missing information, following up on frames, and informing them of promotions and sales programs.
Qualifications
-The ideal candidate for this position must have excellent oral and written communication in English and French, great attention to detail, and the ability to work effectively in a team.
-Previous experience in customer service, sales, or order management is preferred.
- The ability to solve customer problems with empathy and professionalism is a key element of this position.
- Knowledge of the Oracle system is an asset.
Summary
If you are bilingual, have experience in a customer service role, and are ready to start in the first week of April 2023, do not hesitate to apply now to join our dynamic and passionate optical team.
Send us your updated CV with the subject line "Customer Experience Representative - Optics VSL" to:
jessica.yelozbek@randstad.ca
kamran.chaudhry@randstad.ca
alicia.garcia@randstad.ca
Nice to meet you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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