bilingual customer service representative- toronto 33397, Toronto

randstad canada
job type
apply now

job details

toronto, ontario
finance and accounting
job type
reference number
randstad canada
apply now

job description

Are you passionate about the Banking Industry? Are you bilingual in French and English and have your LOMA 1 and 2 designation? Do you have previous customer service experience and have worked in the insurance industry? If so, this is the role for you!

We are currently looking for a Bilingual Customer Service Representative to support our banking client in Downtown Toronto for a 12 month contract with high potential to convert to a permanent role!

Pay: $20.46/hour
Hours: Monday-Friday: 8:30 am – 5:00 pm

As a Bilingual Customer Service Representative your main job duties include but are not limited to:

- Provide accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities:
- Answering client/broker inquiries & provide accurate information about BMO Life Assurance products
- Run in-force illustrations.
- Requesting information from internal departments to ensure the accurate and timely production of related information for policyholders/brokers.
- Responding to policy information requests from beneficiaries, families of policyholders, funeral directors, government agencies, lawyers and follow established protocols.
- Performing required administrative tasks simple and complex for clients
- Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating
- Process client service requests according to established guidelines

- Work for one of Canada's largest banks in downtown Toronto
- Competitive pay rate
- Work regular business hours
- Long term contract
- TTC Accessible
- Strong possibility to become permanent

- Bilingual – English and French
- 2 - 5 years in a customer service role or in the insurance sector
- Working understanding of policy contract wording & interpretation
- Familiar with compliance and anti-money laundering requirements
- Working knowledge of INGENIUM/CAPSIL

- Life insurance experience/ knowledge is an asset *
- LOMA 1 and 2 designation, working towards ACS. In-depth knowledge about products, process, policies and practices
- FLMI an asset
- Call center experience - client facing experience

* Clear credit and criminal check required *

Interested in the Bilingual Customer Service Representative position in Toronto? Apply online today!

Qualified candidates will be contacted.


Phone Number:
Fax Number:

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.