bilingual customer service representative- toronto 34194, Toronto

posted
contact
randstad canada
job type
contract
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
contract
reference number
2236350STFEN
contact
randstad canada
apply now

job description

Are you passionate about the Banking Industry? Are you bilingual in French and English and have your LOMA 1 and 2 designation? Do you have previous customer service experience and have worked in the insurance industry? If so, this is the role for you!

We are currently looking for a Bilingual Customer Service Representative to support our banking client in Downtown Toronto for a 6 month contract with high potential to convert to a permanent role!

Pay: $14.90/hour
Hours: Monday-Friday: 9:00 am – 5:00 pm


As a Bilingual Customer Service Representative your main job duties include but are not limited to:

- Provide accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities:
- Answering client/broker inquiries & provide accurate information about BMO Life Assurance products
- Run in-force illustrations.
- Requesting information from internal departments to ensure the accurate and timely production of related information for policyholders/brokers.
- Responding to policy information requests from beneficiaries, families of policyholders, funeral directors, government agencies, lawyers and follow established protocols.
- Performing required administrative tasks simple and complex for clients
- Managing time sensitive financial transactions which requires understanding of market timing and the impact of backdating
- Process client service requests according to established guidelines



Advantages
- Work for one of Canada's largest banks in downtown Toronto
- Competitive pay rate
- Work regular business hours
- Long term contract
- TTC Accessible
- Strong possibility to become permanent
- Excellent networking and learning opportunity



Qualifications
TOP SKILLS / EXPERIENCE
- Bilingual – English and French
- 1 - 2 years in a customer service role or in the insurance sector
- Familiar with life insurance products


NICE TO HAVES:
- Life insurance experience/ knowledge is an asset *
- LOMA 1 and 2 designation, working towards ACS. In-depth knowledge about products, process, policies and practices
- FLMI an asset
- Call center experience - client facing experience



* Clear credit and criminal check required *

Interested in the Bilingual Customer Service Representative position in Toronto? Apply online today!

Qualified candidates will be contacted.



Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727
ADVANTAGES
- Work for one of Canada's largest banks in downtown Toronto
- Competitive pay rate
- Work regular business hours
- Long term contract
- TTC Accessible
- Strong possibility to become permanent
- Excellent networking and learning opportunity

RESPONSIBILITIES


QUALIFICATIONS
TOP SKILLS / EXPERIENCE
- Bilingual – English and French
- 1 - 2 years in a customer service role or in the insurance sector
- Familiar with life insurance products


NICE TO HAVES:
- Life insurance experience/ knowledge is an asset *
- LOMA 1 and 2 designation, working towards ACS. In-depth knowledge about products, process, policies and practices
- FLMI an asset
- Call center experience - client facing experience



* Clear credit and criminal check required *

Interested in the Bilingual Customer Service Representative position in Toronto? Apply online today!

Qualified candidates will be contacted.