bilingual customer service representative - toronto 92399, Toronto

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
temporary
reference number
2189349STFEN
contact
randstad canada
apply now

job description

Do you have previous customer service or call centre experience? Are you passionate about client service? Looking to gain experience within a banking environment and can speak both English and French? If so, this may be the perfect opportunity for you!

Our client, a top 5 bank, is looking for a Bilingual Customer Service Representative for a 6 month contract in Downtown Toronto!

Pay: $17.30/hour
Hours: Monday to Friday 9:00 am to 5:00 pm (37.5)

As a Bilingual Customer Service Representative your duties will include but not be limited to:
- Provide professionalism and composure when dealing with clients
- Resolving customer support issues by answering inbound calls, live chats, and emails
- Put customers’ satisfaction first and provide an exceptional customer experience by listening and understanding the customer’s needs, provide a solution
- Navigate our administrator portal, to resolve customer issues promptly
- Coach customers to be product experts and train them on best practices so they become increasingly self-sufficient
- Maintain high levels of customer engagement and satisfaction



Advantages
- Work for a top 5 bank in Canada
- Great foot in the door opportunity
- Competitive pay rate
- Potential for contract extension
- TTC Accessible
- Long term contract


Qualifications
- Bilingual in English and French
- Previous customer service or call centre experience
- Excellent written and verbal communication skills both in French and English
- Strong ability to multi-task and eagerness to learn
- Exceptional client service mentality

* Clear criminal and credit check

Interested in the Bilingual Customer Service Representative role in Downtown Toronto? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.