Bilingual Customer service representative - Work from home

We are looking for motivated individuals who are interested in answering inbound calls from existing and potential clients who need recommendations regarding their coverage or claims process.

Position: Customer Service Representative
Salary: $21.45/hr
Position Type: Permanent full-time 37.5hrs/week
Workplace: Work from home!
Start date: June 26th


Advantages
Here are some of the benefits you will receive for this Customer Service and Sales Consultant position:

- Permanent position: Full benefits package, including a defined benefit pension plan.
- 100% telecommuting
- Paid initial training, coaching and continuing education to develop your professional skills.
- Reputable company with excellent financial health
- Employee wellness program and tools
- Schedule: 37.5 hours per week, Monday to Friday between 8:00 a.m. and 8:00 p.m. WEEKENDS OFF!



Responsibilities
Your daily routine will look like:

- Processes customer requests and follows up with appropriate departments according to established procedures.
- Explains purchase and eligibility requirements, and provides clear and concise information regarding coverage, claims process and contract administration.
- Promote product and service features in all written communications with customers at the Customer Contact Center through various written communication channels
- Responds to customer complaints according to the process in place.
-Encourages and develops positive interdepartmental relationships to optimize customer service.


Qualifications
Qualifications needed for this position:

- Experience in customer service and/or sales (face to face or over the phone).
- Experience in the insurance industry is an asset
- Fluency in French and English, both oral and written. (tests will be required)
- Ability to listen and empathize/compassion
- Good analytical skills and practical judgment
- Professional attitude and concern for quality of service
- Ability to work in a high volume environment
- Solution oriented

Summary
Are you interested in this position?

You can apply directly online or write to us directly at tahina.renord@randstad.ca

We look forward to meeting you,

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.