bilingual customer service representative, Mississauga

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
mississauga, ontario
sector
contact centre and customer care
job type
temporary
reference number
2207086STFEN
contact
randstad canada
apply now

job description

Our client, the leading financial software organization, is hiring a Bilingual Customer Service Representative for a contract with permanent potential. This is an exciting opportunity for a Service and Support representative in Mississauga handling premium inbound and outbound Accountant contact types.

If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on! Responsibilities:
• Resolve Accountant customer inquiries by phone, chat, text and email.
• Learn and utilize specific software, tools and problem solving strategies to solve for customer issues and continuously improve our processes.
• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business. • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
• Implement key initiatives to help bring the voice of the customer (VOC) back to the business to drive improvements and changes across the globe
• Test & learn changes to measure feasibility and value of potential initiatives and bring learnings back to the business • Think outside the box to solve big customer problems with resources available.

Advantages
up to $27/hr
Located in Mississauga
Rated one of Canada's top workplaces
Permanent potential

Qualifications
Bilingual French

• Previous experience in a support role is preferred and call center experience is a plus.
• Ability to handle escalated calls while using good judgment to diagnose and resolve problems and make sound recommendations.
• Ability to work with complex problems where analysis of situations or data requires review.
• Exercises judgment within defined procedures and practices to determine appropriate action
• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
• Must possess advanced computer skills including MS Office Suite Soft Skills:
• Strong Customer Service focus with a commitment to excellence and desire to delight customers.
• Strong ability to encourage, coach, motivate and provide recognition. You’re a primary contributor to providing feedback to improve the overall customer experience!

Lindsay

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.