bilingual customer service representative, Mississauga

randstad canada
job type
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job details

mississauga, ontario
contact centre and customer care
job type
reference number
randstad canada
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job description

Our client, the leading financial software organization, is hiring a Bilingual Customer Service Representative for a contract with permanent potential. This is an exciting opportunity for a Service and Support representative in Mississauga handling premium inbound and outbound Accountant contact types.

If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on! Responsibilities:
• Resolve Accountant customer inquiries by phone, chat, text and email.
• Learn and utilize specific software, tools and problem solving strategies to solve for customer issues and continuously improve our processes.
• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business. • Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
• Implement key initiatives to help bring the voice of the customer (VOC) back to the business to drive improvements and changes across the globe
• Test & learn changes to measure feasibility and value of potential initiatives and bring learnings back to the business • Think outside the box to solve big customer problems with resources available.

up to $27/hr
Located in Mississauga
Rated one of Canada's top workplaces
Permanent potential

Bilingual French

• Previous experience in a support role is preferred and call center experience is a plus.
• Ability to handle escalated calls while using good judgment to diagnose and resolve problems and make sound recommendations.
• Ability to work with complex problems where analysis of situations or data requires review.
• Exercises judgment within defined procedures and practices to determine appropriate action
• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email
• Must possess advanced computer skills including MS Office Suite Soft Skills:
• Strong Customer Service focus with a commitment to excellence and desire to delight customers.
• Strong ability to encourage, coach, motivate and provide recognition. You’re a primary contributor to providing feedback to improve the overall customer experience!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.