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Bilingual Customer Service Representative

job details

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    job details
    Customer Service Representative in Oakville

    Do you have previous experience in a Customer Service position, or a willingness to gain experience in a type of role with a large portfolio of products and services? If so, we would love to meet you!

    We are currently recruiting for a Customer Service Representative in the Oakville area for a 6 month contracted position. This individual will join a growing team in the industrial and manufacturing industry; daily tasks include receiving orders and processing/releasing them, working with the credit department if there are customer credit issues, working with the logistics team for rush shipments, working closely with the production planners and sales teams to coordinate orders in a timely manner. The ideal candidate will be able to listen and communicate clearly and precisely with both internal departments and external customers, multitask and prioritize within a fast-paced environment, work in a collaborative environment, have a basic knowledge of Excel, and adapt to changing needs of customers and market conditions.

    If you are interested in this position then we would love to hear from you; please send your resume to patricia.van@randstad.ca or apply directly to www.randstad.ca today!

    Advantages
    - $23 per hour
    - Monday to Friday, 8:30am to 4:30pm with a 1 hour unpaid lunch, (35 hour work week)
    - 6 month contracted position
    - A strong, supportive team
    - Opportunities for growth within the organization (both nationally and internationally)
    - Hybrid work environment (3/5 days in office) after comprehensive training

    Responsibilities
    - Receiving, processing, and releasing orders
    - Assisting with the resolution of customer credit issues
    - Assisting the logistics team for rush shipments when necessary
    - Working closely with the production planners and sales teams to coordinate orders in a timely manner
    - Developing and maintaining strong and reliable relationships with customers in order to understand their needs.
    - Working closely with Sales Representatives within each division or business unit to deliver customer needs accurately and on time.
    - Overall collaboration with various company departments including sales, marketing, shipping and logistics, procurement and finance in order to provide the best customer experience possible.


    Qualifications
    - 1-3 years of experience in customer service
    - Listen and communicate clearly and precisely with both internal departments and external customers
    - Multitask and prioritize within a fast-paced environment
    - Work in a collaborative environment
    - A basic knowledge of Excel
    - Adapt to changing needs of customers and market conditions
    - SAP experience, or other experience with other ERP systems are an asset
    - Previous experience with EDI/E-commerce is an asset
    - Bilingual in French and English (both written and verbal) is an asset

    Summary
    How to Apply?

    1) Send your resume to patricia.van@randstad.ca!
    2) Apply on randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Customer Service Representative in Oakville

    Do you have previous experience in a Customer Service position, or a willingness to gain experience in a type of role with a large portfolio of products and services? If so, we would love to meet you!

    We are currently recruiting for a Customer Service Representative in the Oakville area for a 6 month contracted position. This individual will join a growing team in the industrial and manufacturing industry; daily tasks include receiving orders and processing/releasing them, working with the credit department if there are customer credit issues, working with the logistics team for rush shipments, working closely with the production planners and sales teams to coordinate orders in a timely manner. The ideal candidate will be able to listen and communicate clearly and precisely with both internal departments and external customers, multitask and prioritize within a fast-paced environment, work in a collaborative environment, have a basic knowledge of Excel, and adapt to changing needs of customers and market conditions.

    If you are interested in this position then we would love to hear from you; please send your resume to patricia.van@randstad.ca or apply directly to www.randstad.ca today!

    Advantages
    - $23 per hour
    - Monday to Friday, 8:30am to 4:30pm with a 1 hour unpaid lunch, (35 hour work week)
    - 6 month contracted position
    - A strong, supportive team
    - Opportunities for growth within the organization (both nationally and internationally)
    - Hybrid work environment (3/5 days in office) after comprehensive training

    Responsibilities
    - Receiving, processing, and releasing orders
    - Assisting with the resolution of customer credit issues
    - Assisting the logistics team for rush shipments when necessary
    - Working closely with the production planners and sales teams to coordinate orders in a timely manner
    - Developing and maintaining strong and reliable relationships with customers in order to understand their needs.
    - Working closely with Sales Representatives within each division or business unit to deliver customer needs accurately and on time.
    - Overall collaboration with various company departments including sales, marketing, shipping and logistics, procurement and finance in order to provide the best customer experience possible.


    Qualifications
    - 1-3 years of experience in customer service
    - Listen and communicate clearly and precisely with both internal departments and external customers
    - Multitask and prioritize within a fast-paced environment
    - Work in a collaborative environment
    - A basic knowledge of Excel
    - Adapt to changing needs of customers and market conditions
    - SAP experience, or other experience with other ERP systems are an asset
    - Previous experience with EDI/E-commerce is an asset
    - Bilingual in French and English (both written and verbal) is an asset

    Summary
    How to Apply?

    1) Send your resume to patricia.van@randstad.ca!
    2) Apply on randstad.ca

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.