bilingual customer service representative, Montreal

posted
contact
randstad canada
job type
contract
salary
$ 20.00 - $ 21.00 per hour
apply now

job details

posted
location
montreal, québec
sector
contact centre and customer care
job type
contract
salary
$ 20.00 - $ 21.00 per hour
reference number
2229792STFEN
contact
randstad canada
apply now

job description

Are you looking to develop your experience with one of Canada's largest insurance and financial services companies? Do you have strong customer service skills? We're looking for individuals with mutual fund or financial industry experience who would be interested in developing their professional experience further.

As a Bilingual Customer Service Representative, you would be responsible for tier 1 compliance inquiries. Duties include:
•Actioning control reports and addressing issues in a timely manner
•Answering inquiries and providing superior customer service
•Ensuring records are maintained and tracking interactions using online systems
•Communicating with advisors to solve pending supervisory inquiries

Advantages
Work for one of Canada's largest insurance and financial services companies
Montreal location
2 month contract
Strong potential for extension/full time hire
Monday to Friday
Schedule: 8-4 or 9-5
$21/hour
Start date: October 19, 2020

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Qualifications
Competencies:
• Excellent customer service
• Excellent communication skills (verbal and written)
• Attention to detail
• Ability to adapt quickly and comfortably to change
• Professional telephone etiquette
• Strong team player
• Knowledge of Wealth and financial products, specifically Mutual Funds
• Exhibit professionalism within the workplace
• Solid analytical and problem solving skills with the ability to multitask proficiently in a fast-paced performance driven environment
• Computer proficiency
• Open to receiving and incorporating constructive feedback and coaching
• Handle stressful situations in a calm and professional manner

Justin,
Erin

Phone Number:
416.861.9888
Fax Number:
416.861.8727