Are you an experienced Call Centre or Customer Service Supervisor looking for your next challenge? Are you passionate about helping others? Are you a leader, geared towards the success of your team? If so, we have the role for you! We are currently looking for a Call Centre Supervisor to join an awesome team, based in the downtown core of Ottawa. The candidate we are searching for has the ability, desire, and experience to develop processes, to lead, support, and mentor others, as well as perform the tasks associated with the Contact Centre. Being able to establish strong and positive relationships with the team is a crucial aspect of the position. The supervisor will be expected to influence and coach their direct reports on the policies, procedures, and quality of the call center. AdvantagesWhy you’ll love working here:Fixed schedule, Monday to Friday, no weekends- currently contact centre hours are 8:00am to 5:00pm, full hours to resume eventually from 8:00am to 9:00pm. 90% remote work Competitive salary, from 45K-55K depending on experienceComprehensive vacation and benefits packageAccessible by bus and train, in the heart of the Ottawa ResponsibilitiesKey Responsibilities: Assist the contact centre Manager in all aspects of the call centre operationsUse your experience to coach direct reports, and handle escalationsAdapt, update and implement training materials, and provide remote training to the teamMaintain an energetic and successful work environment for your teamComplete monthly and annual performance reviews of your direct reportsProvide daily and monthly insight and reports on operationsQualificationsWhat you bring to the team: Bilingual in English and French is preferred5 + years of experience as a leader within a call center environmentEquivalent formal training, or education will be considered1+ years of experience in a third party environment considered an assetOutstanding leadership and communication skillsStrong knowledge of customer service quality assurance Strong interpersonal skillsSummaryIf you are interested in this role, or have any questions, kindly reach out to Paisley or Erin at 613-726-0220 ext. 4. Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.