Bilingual Customer Service Representative

Type: contract to hire
Hours: Monday - Friday 8:00 am - 4:00 pm
Pay: $56k-$60K
Start Date: As soon as possible
Location: Oalville, Ontario
Work for a great company!

Advantages
2 Weeks Vacation
Sick Days
No Weekends, No Evenings
Bonus
Great Benefits
RRSP Matching

Responsibilities
 Establish relationship with customers by communicating and resolving issues.
 Responsible for order entry and/or maintenance for assigned accounts. 
 Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and
communicates any changes and potential service issues to the customer.
 Communicate order confirmations, changes and cancellations to both customers and internal
BWAY team members.
 Inform sales and operations of any unresolved service issues; Recommends corrective action to
customer issues as necessary.
 Reviews orders after shipment for billing accuracy and any quantity item errors.
 Manages the issuing of credits, return authorizations and pallet returns.
 Reviews inventory usage on stocked items, identifies and communicates items that have not
tracked to plan.
 Ensures that any customer complaints have been resolved in a satisfactory manner obtaining
guidance/approval from supervisor when necessary.
 Communicates with Planners, Sales Representatives, Pricing team and Plant Management as
needed.
 Prepares necessary reports for Plant Management and customers such as inventory and open
order reports and tracks shipments associated with invoices  
 Processes plant claims which include any deductions for shortages, quality issues and any
miscellaneous items.
 Files any customer paperwork such as shipping documentation or customer orders in a timely
fashion.
 Performs other duties as assigned.

Qualifications
 Bilingual in English and French an asset
 Manufacturing experience strongly preferred
 1-3 years customer service experience required
 Microsoft Office Suite – basic to above average computer skills including Excel
 SAP experience preferred
 Ability to perform basic quantitative skills required,
 Ability to work with all areas of the business including plant and sales personnel.
 Professional verbal and written communication
 Strong customer service advocacy and problem-solving skills

Summary
If you are interested in applying, please send your resume to
matthew.colletti@randstad.ca OR michael.bertolini@randstad.ca
Subject Line: Milton CSR Opportunity

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.