bilingual customer service representative, Ottawa

randstad canada
job type
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job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you a Bilingual Customer Service expert with an interest or experience in home renovations? Looking for your next role? Do you like helping customers and making sure they have everything they need? Are you a team-player who thrives in a bustling environment? Do you have at least 3 years of face-to-face customer service experience? If so, we want to talk to you!

We are looking for a Bilingual Customer Service Representative to work in central Ottawa. You will be challenged to provide a professional and precise level of customer service day in and day out. You’ll get to work as part of a team and you’ll need to thrive on a fast-paced work environment. We can’t emphasize a fast-paced environment enough!

What’s in it for you:
- Salary range between 38000-42000
- Health and Dental Benefits
- 2 weeks’ vacation to start (and office is closed for 2 weeks over Christmas)
- Monday – Friday work week, shifts 7:30-4:30
- Free parking on site
- Canada-wide organization with lots of room to grow and advance

What you’ll do here:
- Be the front line customer service person – you’ll respond to inquiries from walk-ins and over the phone
- Investigate and troubleshoot any potential customer service issues
- Maintain customer data integrity and ensure customer information is updated correctly and accurately
- Prepare and process sales invoices , and support the sales team by forwarding leads for follow-up

What will make you successful:
- College diploma or equivalent experience
- Fluently bilingual in English and French
- 3-5 years of experience in a face to face customer service role
- Excellent knowledge of Windows and MS Office suite
- Great organizational skills
- Strong customer service instincts
- Ability to thrive in a more blue-collared environment
-Previous experience working with or selling home products and services

If you are interested in this position, we invite you to apply directly to this posting! If you have any questions, feel free to contact Erin or Toni at 613-688-5560.

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit for all of the roles currently open at Randstad!


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.