bilingual customer service representative, Ottawa

randstad canada
job type
apply now

job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Customer Service Representative

Have you been dreaming of a new career opportunity that challenges you every day? Are you looking for a company with a great work environment and passionate leaders? Do you have a passion for achieving customer satisfaction and problem solving? Are you bilingual in English and French? Then this may be the right fit for you! Apply today!

We're looking for energetic, and solution-focused people to join our team in the west end of Ottawa! Working out of a vibrant and fast-paced office, you'll get to feel like you're making a difference each and every day. This completely bus-accessible office is in a great location, and if you're bilingual with a background in retail or call centres, we want to hear from you!

What’s in it for you?
-Benefits, Medical & Dental
-Informative training
-Annual bonus opportunities
-Positive working environment
-Permanent full time position
-Flexible shifts around business needs
-Working alongside like minded team members and passionate leaders
-Being part of a growing, dynamic energy efficient team!

Duties and Responsibilities
-Receive calls and emails from clients and assist them with various inquiries for their sites
-Trouble shoot/ diagnose and problem solve potential issues remotely
-Provide direction and information to clients to resolve the issue
-Document any issues for future review purposes
-Schedule technicians for onsite support
-Complete work orders
-Adhere to company policies and procedures to meet customer satisfaction standards

Attributes to be successful
-Fully bilingual
-Capable of working in a fast paced environment
-Self starter, takes initiative
-Professional demeanor
-Good interpersonal, communication and organizational skills
-Capable of following step by step processes
-Must be a team player

Please apply by…

Visiting and apply through the posting
Applying by e-mail at:
Calling us at: 613.688.5560 ext 1 and ask for Toni or Erin
Coming to see us at: 1600 Carling Ave. Suite 410, Nepean, Ontario K1Z 1G3

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.