bilingual customer service representative, Ottawa

randstad canada
job type
apply now

job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Bilingual Customer Service Representative

Do you have an interest in home exteriors? Do you enjoy a fast-paced & fun work environment? Do you have a passion for organization and making customers happy?

We are currently looking for an individual who is capable of managing all aspects of customer service while working alongside various departments. As a Bilingual Customer Service Representative you must be highly motivated, organized and have great time management skills. This company provides performance home exterior supplies and has been in the industry for 75 years.
If this sounds like you, we want to hear from you!

What’s in it for you as a Customer Service Representative:

Salary starting at $38,000
Monday- Friday work week, That’s right no weekends!
Hours of work between 7am-4pm
Benefits including pension matching after 3 months of service
Vacation (3 weeks of vacation after 1 years of service)
Accessible to public transit or parking available
Great work environment, Casual dress code
Annual reviews

What you’ll do here as a Customer Service Representative:

Assist clients with inquiries regarding shipping, guidelines and warranty.
Responsible for servicing clients by phone, email and in person.
Communicate with Marketing & Pricing departments regarding pricing issues.
Communicate with Warehouse staff, Sales staff and various departments daily.
Cash tender controls/ invoicing/credits.
Manage daily schedule of orders for warehouse staff.
Follow up on open orders with clients.
Prepare documents for Freight claims, re-shipment ect.

What you’ll need to be successful as a Customer Service Representative

Fully bilingual French & English, written and spoken
1-3 years of Customer service experience
Strong customer service and relationship building skills
Takes initiative and is adaptable
Good organizational, time management and prioritization skills.
Self motivated/ self starter
Computer literacy, including Microsoft word, Excel ect

Please apply by…

Visiting and apply through the posting
Applying by e-mail at:
Calling us at: 613.726.0220 ext 1 and ask for Toni or Erin

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Ask us about our new MyRandstad app, which sends automatic alerts about new shifts that you can accept or decline depending on your availability.


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.