Bilingual Customer Service Representative

Do you have great customer service and client care skills? Are you a caring and compassionate person who loves animals, and wants to help others dealing with a difficult period of their life? Have you been looking for a job where you can truly make an impact on people when they need it most? If the answer is "yes" we have just the opportunity for you!We are working with an industry leader in the pet aftercare industry that is looking to add to their Client Care team! We are looking for a Bilingual Client Care specialist who will help provide compassionate customer service to all clients. You'll need to work well in a team environment, have strong customer care skills, and be able to work under pressure from time to time!Advantages- Starting salary from $18/hour- Monday to Friday ( 8am-4pm or 10am- 6pm), with alternating Saturdays (10 am-2pm) - Casual work environment- Inclusive environment- Room for growth in an expanding company- No specific experience requiredResponsibilities- Order intake- Some sales, cross selling mostly- Typing / data entry- Viewing services - Medium volume of calls and email - Some office tasksQualifications- Must be Bilingual; French and English- Must have valid G license - Empathetic and Compassionate nature- Great communication skills; written and spoken- Ability to multi-task and prioritize- Coachable demeanor SummaryTo apply, respond directly to this posting for more information or email callcentreottawa@randstad.ca with the subject line "Bilingual Customer Service Representative". Or we can be reached by:Phone: 613-726-0220 ext 4Text: 819-230-1626LinkedIn: linkedin.com/in/paisley-letourneau-733155134We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!We look forward to hearing from you!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Looking for your next opportunity? Looking to expand your customer service skills? Want to make a difference on a day to day basis?We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages• Monday-Friday work week• Hours of work between 8am-8pm• $17.18/hr• Accessible by public transit (parking not available)• Team oriented environment• Great location by restaurants and café's• Reputable and stable business• Opportunity to work on inter-departmental projects• Possibility of permanency• Competitive benefit and vacation package once permanent• Opportunity for growth and developmentResponsibilities• Receive calls, emails, chats and video calls• First point of contact for clients in stressful situations• Provide sound advice and suggestions based on policies• Effectively handle customer inquiries and issues •Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decisionQualifications• Bilingual French and English is mandatory• Some call centre experience• Familiar with CRM systems• Strong phone and verbal communication skills• Customer focused• Ability to multitask, set priorities and manage time effectively • Must be eligible to obtain a government security clearance (reliability)SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject) or by calling 613-726-0220 x 4 and ask for Emilie!We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted."Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially."Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you’ve been looking for!We are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages• Monday-Friday work week• Hours of work between 8am-8pm• Accessible by public transit (parking not available)• Great location close to restaurants and café's• Team oriented environment• Work for a reputable and stable company• Opportunity for a permanent role• Competitive benefit and vacation package once permanent• Opportunity for growth and developmentResponsibilities• Provide relocation policy advice to customers through scheduled planning sessions• Take and make calls in a tactful manner - calls average 30 minutes each• Assist clients with solving complex problems• Review files and make suggestions for future claims or projects• Record detailed notes for each planning session in profiles for future review• Effectively manage your time while working in a fast-paced environmentQualifications• Bilingual French and English is mandatory• Must have customer service experience (preferably in a call centre environment)• Background in relocation services is considered an asset• High attention to detail and ability to maintain professionalism under pressure• Love problem solving• Good interpersonal and communication skills• Strong organizational skills• Must be able to obtain a government security clearance (reliability)SummaryVisiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4 for Emilie!We appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply. Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.