Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representatives to work on a hybrid basis, taking inbound calls, you’ll get to work as part of a team that will support your professional development! Located in the heart of Downtown Ottawa, the office is close to everything!




Advantages
- Pay rate of 17/hr for Bilingual candidates
- Hybrid (2 days in the office)
- Equipment provided
- Benefits available as of day one
- Monday-Friday work week and no overnights (must be available to work between 8am and 9pm)
- free access to upskilling training (build your portfolio for your next career move!)



Responsibilities
- You’ll take inbound calls from customers and handle their inquiries
- You will need to log the content of each call with accuracy
- You’ll need to maintain professionalism on the phone with all callers
- Other tasks as required

Qualifications
- Fluent in English and French
- At least 1 year of experience in a call center environment
- Tech savvy
- High degree of empathy
- Clear communication over the phone
- Exceptional listening skills
- You should be able to type quickly and with a high degree of accuracy
- Data entry experience is a definite plus

Summary
Please apply by…

Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: arshdeep.dhillon@randstad.ca or callcentreottawa@randstad.ca
Or call us at 613-726-0220 ext 4 Ask for Arsh


Please note that only candidates in the Ottawa region will be contacted for this role.

We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.