Bilingual Customer Support Coordinator

We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This is an in office position - Downtown Ottawa. You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!

Please note that you must be in Ottawa to be eligible for this role!

Advantages
What’s in it for you?
- Know your schedule for a month at a time!
- Pay would be $22/hr + 4% vacation pay.
- Hours of work between 8am and 8pm, Monday to Sunday availability
- Team oriented environment
- No sales or any up selling required
- Work for a reputable, stable company
- Opportunity to work on inter-departmental projects
- Get to help people every day with important projects

Responsibilities
What you’ll do here?
- Take and make calls in a tactful and professional manner
- Assist clients with solving complex problems
- Review files and make suggestions for future claims or projects
- Review client documents
- Ensure adherence to set policy guidelines and processes
- Assist other departments as necessary to ensure a great customer experience

Qualifications
What will make you successful?
- Excellent communication skills in both English and French
- Must have previous customer service experience (call centre strongly preferred)
- Completion of post-secondary education or equivalent work experience
- Background in relocation services would be considered an asset
- High attention to detail and ability to maintain professionalism under pressure
- Love problem solving
- Strong communication skills
- Must be eligible to obtain a government security clearance

Summary
Please apply by…

Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: callcentreottawa@randstad.ca (please use "Bilingual Coordinator Ottawa" as the subject) or call 613-726-0220 ext 4 (ask for Arsh).
or e-mail - arshdeep.dhillon@randstad.ca

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.