bilingual (english/french) mortgage customer service representative, Vancouver

posted
contact
randstad canada
job type
permanent
salary
$ 45,000 - $ 49,000 per year
apply now

job details

posted
location
vancouver, british columbia
sector
contact centre and customer care
job type
permanent
salary
$ 45,000 - $ 49,000 per year
reference number
2230341STFEN
contact
randstad canada
apply now

job description

Do you want to be a part of a diverse workforce? Are you bilingual English and French? Do you take pride in your customer service skills? Are you looking for an opportunity to grow and advance your career?

If you answered yes to these questions, then we have the opportunity for you in downtown Vancouver! We are looking for Bilingual candidates, with a strong work ethic to join this dynamic team. This is a permanent, full time position working with a mortgage and development finance company, that has been operating for over 35 years.

Job Title:
Bilingual (English & French) Mortgage Customer Service Representative

Start Date:
Monday, November 30th, 2020
*Apply now as this position won't last long*

Location:
Downtown Vancouver

Hours:
Permanent Full Time position
Monday - Friday (weekends off)
Regular shift will be 7:30am to 4:00pm

Training:
11 week of full time training
Monday - Friday
Training shift will be 8:30am to 5:00pm

Salary:
$45,000 annually *with an additional $4,000 annual bilingual premium
**With an additional opportunity for up to 10% annual performance bonus

Responsibilities:
- Handle customer inquiries via inbound calls and emails
- Maintain accurate files through data entry
- Problem solve and provide solutions to customers
- Liaise with other departments and teams
- Use empathy and listening skills to handle calls and emails

Advantages
- Permanent Full time position
- Monday - Friday, stable day time hours
- Great location in Downtown Vancouver
- Competitive salary plus performance incentive annually
- Benefits from Day 1 (no waiting period)
- RRSP & TFSA matching from Day 1 (no waiting period)
- 3 weeks vacation
- Career growth and advancement opportunities available

Qualifications
- Must be Bilingual English and French (75% English, 25% French)
- Previous Call Centre or Customer Service experience is required
- Professional and ambitious personality
- Strong computer skills
- Proficient in MS Office

How to apply:
1.) Send you resume to Carrie @ carrie.nie@randstad.ca Please add subject line: Bilingual Mortgage Customer Service Representative - Vancouver
2.) Apply directly to this posting with you current up-to-date resume

randstad. human forward.

Yasameen,
Carrie