bilingual (english/french) technical support representative - work from home, Toronto

posted
contact
randstad canada
job type
permanent
apply now

job details

posted
location
toronto, ontario
sector
contact centre and customer care
job type
permanent
reference number
2238708STFEN
contact
randstad canada
apply now

job description

Are you passionate about helping people? Do you like to problem solve and be creative with technical solutions? Are you bilingual English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in the Greater Toronto Area.

This is permanent full time position working as a Bilingual (English/French) Technical Support Representative. This position is remote - work from home. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!

Salary: $16.50/hour

Location: Toronto, Ontario (GTA)

Hours: Must be available to work rotational hours between Monday-Sunday, 7:00AM - 11:00PM
*you will be scheduled to work 5 shifts between Monday - Sunday, between 37.5-40 hours/week, with 2 days off.

Start Date: November 23, 2020

As a Bilingual Technical Support Representative, you will provide solutions regarding customer inquiries while remaining courteous and empathetic towards their concerns.

Responsibilities and duties:

- Inbound call centre environment (work from home)
- Problem solving and troubleshooting guidance with clients by phone, chat or by email
- Explaining details and processes to customers over the phone, email or chat to resolve their questions or concerns
- Data entry in client profiles
- Create a warm, and pleasant experience for clients
- Escalate customer complaints and/or calls to your manager when necessary
- Have a 1 call resolution mindset

Advantages
Here are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:
- Work with a leading global company
- Permanent full time employment
- Work from the comfort of your own home - permanent remote position
- Great work culture
- Career progression opportunities
- Equipment provided by the company
- Employee benefit plan

Qualifications
Here are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:

- Excellent communication skills in English and French, verbal and written
- Previous experience in Customer service is required
- Strong problem-solving skills
- Tech savvy and working knowledge of computers
- Full time and flexible availability
- Wired internet connection (Ethernet cable)

Interested? Apply now.
Here's how to apply:
- submit your application directly
OR
- send your CV directly to carrie.nie@randstad.ca with the subject "Bilingual Technical Support Representative in GTA"

Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!

We look forward to discussing this opportunity with you.

randstad. human forward.

Yasameen,
Carrie,
Camille,
Mina
ADVANTAGES
Here are the advantages you can benefit from as a Bilingual Technical Support Representative in Ontario:
- Work with a leading global company
- Permanent full time employment
- Work from the comfort of your own home - permanent remote position
- Great work culture
- Career progression opportunities
- Equipment provided by the company
- Employee benefit plan

RESPONSIBILITIES


QUALIFICATIONS
Here are the qualifications you must have to meet the requirements as a Bilingual Technical Support Agent:

- Excellent communication skills in English and French, verbal and written
- Previous experience in Customer service is required
- Strong problem-solving skills
- Tech savvy and working knowledge of computers
- Full time and flexible availability
- Wired internet connection (Ethernet cable)

Interested? Apply now.
Here's how to apply:
- submit your application directly
OR
- send your CV directly to carrie.nie@randstad.ca with the subject "Bilingual Technical Support Representative in GTA"

Also, if you know people interested in similar positions, please do not hesitate to provide them with our contact information; it will be our pleasure to help them!

We look forward to discussing this opportunity with you.

randstad. human forward.