bilingual (french) customer service representative - brampton, Brampton

randstad canada
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job details

brampton, ontario
administrative support
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randstad canada
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job description

Our client in the telecom industry is currently looking for a Bilingual Customer Service Representative to work in their Brampton office. The successful candidates will work full-time hours and be responsible for the following:

- Resolve customer fallout issues on wireless LNP requests
- Work both inbound and outbound call/work queues
- Meet and/or exceed Call Centre monthly performance objectives
- Troubleshoot and diagnose issues and coordinate resolution of technical problems
- Initiate technical calls to external and internal interfaces to resolve fallouts to reduce customer delays
- Troubleshoot and gather information to identify root causes of customer dissatisfaction and determine the appropriate course of action
- Track daily calls, problem-solve and communicate to specific departments for escalation and resolution
- Provide feedback to the management team for process improvement
- Actively participate in a team environment
- Deliver world class customer service in English and/or French

- Earn $19.58 per hour
- Brampton Location
- 3-month assignment with the potential of perm

*Must be able to work flexible hours, including shift coverage, evenings, weekends and holidays*

- French written and oral communication skills a requirement
- Bilingual language skills (English / French)
- Minimum 2 years experience in telecommunications industry – wireless skill set an asset
- Strong sense of ownership and responsibility, with the proven ability to work with minimal supervision
- Demonstrated ability to prioritize assigned tasks and projects
- Role-Specific Competencies: Problem Solving/Judgment, Information Seeking, Listening Understanding & Responding, Customer Service Orientation, Teamwork & Collaboration, Initiative, Adaptability, Integrity, Individual Accountability, Operational Excellence
- Experience in customer service, technical product support, repair and/or troubleshooting or help desk experience
- Ability to perform well under pressure, with extremely tight timeframes, and demonstrate initiative
- Must be able to work flexible hours, including shift coverage, evenings, weekends and holidays


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.