bilingual (french) customer service representative - brampton, Brampton

posted
contact
randstad canada
job type
temporary
apply now

job details

posted
location
brampton, ontario
sector
administrative support
job type
temporary
reference number
2181205STFEN
contact
randstad canada
apply now

job description

Our client in the telecom industry is currently looking for a Bilingual Customer Service Representative to work in their Brampton office. The successful candidates will work full-time hours and be responsible for the following:

- Resolve customer fallout issues on wireless LNP requests
- Work both inbound and outbound call/work queues
- Meet and/or exceed Call Centre monthly performance objectives
- Troubleshoot and diagnose issues and coordinate resolution of technical problems
- Initiate technical calls to external and internal interfaces to resolve fallouts to reduce customer delays
- Troubleshoot and gather information to identify root causes of customer dissatisfaction and determine the appropriate course of action
- Track daily calls, problem-solve and communicate to specific departments for escalation and resolution
- Provide feedback to the management team for process improvement
- Actively participate in a team environment
- Deliver world class customer service in English and/or French

Advantages
- Earn $19.58 per hour
- Brampton Location
- 3-month assignment with the potential of perm

*Must be able to work flexible hours, including shift coverage, evenings, weekends and holidays*

Qualifications
- French written and oral communication skills a requirement
- Bilingual language skills (English / French)
- Minimum 2 years experience in telecommunications industry – wireless skill set an asset
- Strong sense of ownership and responsibility, with the proven ability to work with minimal supervision
- Demonstrated ability to prioritize assigned tasks and projects
- Role-Specific Competencies: Problem Solving/Judgment, Information Seeking, Listening Understanding & Responding, Customer Service Orientation, Teamwork & Collaboration, Initiative, Adaptability, Integrity, Individual Accountability, Operational Excellence
- Experience in customer service, technical product support, repair and/or troubleshooting or help desk experience
- Ability to perform well under pressure, with extremely tight timeframes, and demonstrate initiative
- Must be able to work flexible hours, including shift coverage, evenings, weekends and holidays

Lindsay,
Sylvia,
Carlo,
Andrea

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.