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Bilingual - French Technical Support Specialist I

job details

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    job details
    Randstad is proud to support an industry leader in medical, scientific, and industrial product manufacturing. In our search for top talent, we are looking for a calm, confident, and knowledgeable individual within the field of Technical Electronic Instrumentation (Medical). If this sounds like you, and you have excellent verbal and written communication skills, along with a passion for problem solving and positive customer experience focus, please reach out as soon as possible!

    Advantages
    -Industry leader providing the latest and greatest technology
    -Remote role, with occasional on site expectations (usually pertaining to hands on instrumentation training)
    -8 hour days with 30 minute lunch breaks
    -Company performance bonus
    -Strong succession planning, with learning opportunities and personal development
    -Competitive salary
    -Independent working environment, supported by a strong, knowledgeable team
    -Benefits from day one

    Responsibilities
    -Answer inbound customer calls/emails: make outbound calls as necessary.
    -Investigate and resolve issues/problems concerning all company sold products .
    -Update incident tickets and enter information in department ERP to permit generation of accurate reports regarding frequency of incidents.
    -Ensure all work orders are created upon notification of a field service related activity and confirm accuracy of complaint reporting.
    -Provide repair history reports for internal/external customers providing guidance on how to analyze and understand the information.
    -Ongoing training and technical understanding development of all company products in order to best handle customer inquiries.
    -Assist customers and sales staff by answering questions and providing resolutions or suggestions regarding specific repair updates
    -Total commitment a positive customer experience. Provide feedback to direct manager on current challenges and overall ideas to improve customer experience with Technical Support and the repair process.
    -Provide system support to field service technicians/management team.
    -Coordinate parts delivery to necessary repair events
    -Perform all other essential duties as assigned

    Qualifications
    -Knowledge of endotherapy instruments for endoscopic and therapeutic applications, or related instrumentation a strong asset
    -Computer Skills; Working knowledge of: JDE, Solomon, Microsoft Office, PowerBI an asset
    -ERP experience. SAP or Salesforce an asset
    -College diploma in Technical Electronic field or equivalent experience
    -1-2 years experience in Tech Support
    -Strong French language fluency

    Summary
    Other Considerations: Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. The company requires that all employees working in areas that may be exposed to these risk either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine please seek medical advice before taking this vaccine.

    Qualified candidates may apply in confidence, directly to Denver Barr @ denver.barr@randstad.ca. I can also be reached directly at 437-421-3142.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Randstad is proud to support an industry leader in medical, scientific, and industrial product manufacturing. In our search for top talent, we are looking for a calm, confident, and knowledgeable individual within the field of Technical Electronic Instrumentation (Medical). If this sounds like you, and you have excellent verbal and written communication skills, along with a passion for problem solving and positive customer experience focus, please reach out as soon as possible!

    Advantages
    -Industry leader providing the latest and greatest technology
    -Remote role, with occasional on site expectations (usually pertaining to hands on instrumentation training)
    -8 hour days with 30 minute lunch breaks
    -Company performance bonus
    -Strong succession planning, with learning opportunities and personal development
    -Competitive salary
    -Independent working environment, supported by a strong, knowledgeable team
    -Benefits from day one

    Responsibilities
    -Answer inbound customer calls/emails: make outbound calls as necessary.
    -Investigate and resolve issues/problems concerning all company sold products .
    -Update incident tickets and enter information in department ERP to permit generation of accurate reports regarding frequency of incidents.
    -Ensure all work orders are created upon notification of a field service related activity and confirm accuracy of complaint reporting.
    -Provide repair history reports for internal/external customers providing guidance on how to analyze and understand the information.
    -Ongoing training and technical understanding development of all company products in order to best handle customer inquiries.
    -Assist customers and sales staff by answering questions and providing resolutions or suggestions regarding specific repair updates
    -Total commitment a positive customer experience. Provide feedback to direct manager on current challenges and overall ideas to improve customer experience with Technical Support and the repair process.
    -Provide system support to field service technicians/management team.
    -Coordinate parts delivery to necessary repair events
    -Perform all other essential duties as assigned

    Qualifications
    -Knowledge of endotherapy instruments for endoscopic and therapeutic applications, or related instrumentation a strong asset
    -Computer Skills; Working knowledge of: JDE, Solomon, Microsoft Office, PowerBI an asset
    -ERP experience. SAP or Salesforce an asset
    -College diploma in Technical Electronic field or equivalent experience
    -1-2 years experience in Tech Support
    -Strong French language fluency

    Summary
    Other Considerations: Hepatitis B vaccination is recommended for employees who are at risk for exposure to blood or other bodily fluids on the job. Service responsibilities include the handling of products and equipment that may have potentially come into contact with blood or bodily fluids. The company requires that all employees working in areas that may be exposed to these risk either provide proof of the Twinrix (Hepatitis A and B) vaccination or sign a waiver accepting the possible risk of exposure from not being vaccinated. If you have severe allergies or ever had a severe allergic reaction to a vaccine please seek medical advice before taking this vaccine.

    Qualified candidates may apply in confidence, directly to Denver Barr @ denver.barr@randstad.ca. I can also be reached directly at 437-421-3142.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.