bilingual (french/english) call center agent, Toronto

randstad canada
job type
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job details

toronto, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you BILINGUAL in English and French? Do you want to work in a close-knit company with strong values and a positive atmosphere? Are you a dedicated problem solver? Are you passionate about providing next level service? Do you have experience in the optical industry and are looking for your next challenge?

A world leading manufacturer of soft contact lenses and related products and services located in Richmond Hill is hiring a Bilingual (French/English) Call Center Agent to join their growing customer service team.

The successful candidate will work on the order entry team, and in customer service handling B2B and B2C needs for their world class contact lenses.

Why do you want the job?
- Permanent opportunity with set shifts during regular business hours - NO WEEKENDS
- Monday to Friday 8:30am-5pm
- Located in Richmond Hill at the intersection of Highway 7 and Leslie Street
- Easily accessible by transit (TTC) an major highways (minutes off the 404)

SALARY: $40-42k annually
+ Attendance incentive for bonus
+ Employee of the year program - 500$

BENEFITS after 3-months
- Free contact lenses after 30 days
- 3 weeks of vacation
- RRSP Contribution 5%-8% after 3 months
- Join a close knit team in a company that offers growth and development opportunities

Who are you?
- Fluently bilingual in French and English, Spanish is a strong asset
- Excellent verbal and written French and English communication
- Call center experience is an asset
- Previous experience in the optical industry an asset
- B2B experience is an asset
- Strong accuracy and attention to detail
- Positive and upbeat with excellent telephone demeanor
- Computer savvy with an ability to learn new software quickly
- A team player with the ability to think independently and work well with minimal supervision

What will you be doing?
- Handling B2B or retail orders for contact lenses
- Progress into customer service taking inbound calls from opticians and customers, live chat, email and e-commerce
- 300 calls per day - split within a team of 10 people
- Processing orders in client management system
- Attend to client questions regarding shipping and other order details
- Ensuring client receives orders in a timely manner
- Problem solve issues when required

To apply:
1. Send resume directly to
2. Create a Randstad profile and apply online directly to the posting


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.