bilingual (french/english) call centre team lead, Montreal

posted
contact
randstad canada
job type
temporary
salary
$ 23.00 per hour
apply now

job details

posted
location
montreal, québec
sector
contact centre and customer care
job type
temporary
salary
$ 23.00 per hour
reference number
2173708STFEN
contact
randstad canada
apply now

job description

Are you looking for a job that's exactly the right fit for you? At Randstad, we believe searching for a fulfilling career should be a personal and empowering experience for every candidate. That's why we combine the power of technology with our own experience to identify the best career opportunities for talented people like you.

Randstad is Hiring a TEAM LEAD to join a well-known and reputable financial institution!

The Team Leader is responsible for motivating, managing, coaching and developing a team of 20-25 Inbound Customer Service Call Centre Representatives. The Team Leader is a key resource for the delivery of a great customer service experience and must ensure that their team members have the knowledge and techniques to achieve these objectives.

2 to 4 months contract starting as of July 29th, 2019.

What(Job title)?
- Team Lead in a call centre setting

Where?
- Montreal, Saint-Laurent, Quebec

Hours of Operation:
6:00 AM - 11:59 PM

Pay rate:
$23/hour

Responsibilities:
Provides supervision, coaches, trains
Development of team members to meet/exceed objectives
Motivate team and foster a positive work environment
Ensures that all customer needs are met and go above and beyond expectations to ensure total customer satisfaction
Coaching and mentoring of team
Assist with other duties, e.g. dialing, quality assurance when required

Advantages
Working for a well-known, reputable organization in the financial industry
Full time hours
Competitive pay rate: $23/hour
Immediate opening
On-site parking available
Centreal Montreal location
Benefits package available at a reduced rate from Day 1
Weekly Pay!


Qualifications
Must be fully bilingual (ability to speak, write and comprehend English and French)
Minimum 2 years of leadership experience in a call centre environment
Excellent leadership skills
Strong organization and planning skills
Ability to respond to adverse situations, i.e. system problems, irate customers, high call traffic
Flexibility to work varying shifts or additional hours as dictated by business needs
Must be available to start immediately

Here's how you can apply:
1) Apply directly on www.randstad.ca
2) Email your interest and resume to carrie.nie@randstad.ca, please reference "Montreal, Saint-Laurent - Bilingual Team Lead"
3) Call us at 9058146554 and ask for Carrie or Yasameen

Yasameen,
Carrie

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.