Are you looking for an exciting new opportunity to show off your customer service and stakeholder management skills? Do you enjoy helping people in a timely manner; you are organized and passionate about the numbers? If yes, here’s the perfect opportunity for you!Our client in the international transport industry is seeking a motivated, dynamic candidate, who is passionate about the aviation industry and holds experience as a bilingual billing agent.The ideal bilingual billing agent will provide outstanding service, answering questions from clients with the invoicing and billing while giving a seamless and friendly experience to all customers. Apart from skills in accounting, the candidate needs to be organized and customer focused, with skills in stakeholder management given the frequent interaction with the Settlement team and regional offices.Salary: between $18/hour - $20/hour, depending on experienceAvailability to work: Monday to Friday, 40 hours per week from 8am to 5pm or 9am to 6pm 6-month contract Work from home during the pandemicIndustry: aviationRole: bilingual billing agentLanguages: English, Spanish (French is an asset) AdvantagesWhy would you like to work as a bilingual billing agent: - salary 18$ - 20$/h; full time: 40 hours per week- Professional environment- Work for an international company- working at the comfort from home- contract of 6 months - Schedule Monday to Friday - no weekends or overnight- A stimulating, supportive and inclusive work environmentResponsibilitiesWhat are the main responsibilities of a bilingual billing agent: working from home in Montreal looks like::- Interact with customers in order to advise and offer solutions adapted to their needs- Provide a unique experience through the quality of your service delivery- Analyze customer needs based on account and billing information (financial transactions, incoming / outgoing transactions)- Assure high quality support to clients and ensure timely and accurate response to their business needs- Report to and support the Manager with various operational related matters to achieve the operational and financial objectivesQualificationsWhat are we looking for in this role as a bilingual billing agent: - Excellent oral and written communication skills (English, Spanish (French is an asset) )- Customer focused, positive attitude, empathy and good listening skills- Ability to work in a computer environment- Ability to multi-task- Good time management- Organized and autonomous- Team player- Experience with Excel, Salesforce or SAP, is an asset (you will be trained) - Previous experience in banking, treasury or billing.SummarySalary: between $18/hour - $20/hour, depending on experienceAvailability to work: Monday to Friday, 40 hours per week from 8am to 5pm or 9am to 6pm 6-month contract Work from home during the pandemicIndustry: aviationRole: bilingual billing agentLanguages: English, Spanish (French is an asset) Are you interested in this position? Email us anytime at firstname.lastname@example.org or email@example.comPlease quote job position “bilingual billing agent ” If you know anyone interested in customer service positions, please feel free to provide them with our contact information. We will be happy to help them!For more information on this and all other positions currently available, visit www.randstad.ca.We look forward to hearing from you.Karen and FlorenceGood to know you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.