Bilingual Patient Care Specialist - Caseworker REMOTE

We are recruiting a Bilingual (FR/EN) Patient Care Specialist, also known as a Caseworker, for a leading employer in the pharmacy space. The Bilingual Patient Care Specialist plays a key role in ensuring that patients get the care and medication they need by supporting them through the reimbursement process. As the primary patient contact, the Bilingual Patient Care Specialist must have excellent communication skills and empathy for patients and families who are dealing with life-limiting or debilitating conditions.

This role is perfect for a highly motivated individual who enjoys working with people, has strong attention to detail and can prioritize tasks in a high-volume environment.

As this role can be 100% remote, the successful candidate may be located anywhere in Canada and should have availability to work between 8 am – 8 pm Eastern Time (if you have availability between 9 am - 5 pm only or would prefer working the later shift up to 8 pm, please apply and we can discuss your availability).

We are seeking candidates who are available to start as soon as possible and will commit to the term of the temporary contract and put forth their best effort to be considered for possible permanent employment.

Advantages
What's in it for YOU as a Bilingual Patient Care Specialist / Caseworker:

- Work remotely from anywhere in Canada!
- Temporary contract opportunity with strong potential for permanent employment (estimated contract term is 6 - 10 weeks with a potential extension of up to 16 weeks and there is potential for permanent hire within the first 1-2 months for those who are outstanding in the role)
- Competitive hourly rate of approximately $24-27/hr
- Shifts between 8 am-8 pm Eastern, weekdays only with some opportunity to potentially choose day shift only 9 am - 5 pm or a later shift that runs from noon to 8 pm EST
- Gain experience and professional contacts with a leader in the pharmaceutical industry!
- Home office equipment provided (computer, headset, etc.) as per company policy
- Top-notch training and orientation provided
- Benefits at a discount through Randstad while on contract

Responsibilities
What YOU will be doing as a Bilingual Patient Care Specialist / Caseworker:

- Engage patients by phone utilizing your French and English communication skills (written communication may also be completed in English and/or French)
- Use empathy to speak with patients and caregivers to support them with the completion of paperwork that will ensure they get the medication they require
- Work as part of a team to triage inquiries and requests from a shared email inbox and use chat to communicate
- Explain prescription coverage to patients and answer questions (templates Q&A provided as well as thorough training)
- Act as an important point of contact and liaison between patients and internal/external stakeholders and a representative of this world-class organization
- Other duties relating to patient support as required within appropriate scope for a patient support specialist/caseworker

Qualifications
What YOU bring to the role of Bilingual Patient Care Specialist / Caseworker:

- Bilingual in French and English, both written and verbal
- 1-3 years of experience in administration and customer service
- Excellent communication and interpersonal skills, able to use empathy when dealing with patients who are suffering from difficult conditions
- Prior experience, education, or strong interest in healthcare and pharmaceutical industry
- Tech-savvy – able to set up a home office, solid knowledge of Microsoft programs
- Strong organization, attention to detail, and prioritization skills
- If you prefer to work from home or hybrid, you must have access to a reliable internet connection and a workspace at home
- Highly motivated to learn, takes initiative
- Friendly, adaptable, capable of working both independently and as part of a team


Summary
If you would like to join our talent pool of Patient Coordinators in Mississauga and Brampton, please send a copy of your resume along with a synopsis of how your skills match our job requirements to Deirdra Wadden at deirdra.wadden@randstad.ca with "Patient Coordinator - Mississauga/Brampton" in the subject line.

Not interested in this role but still looking for your next great opportunity? Randstad's Healthcare Division specializes in hiring for clinical, managerial and non-clinical administrative and patient support roles within the private and public healthcare and medical sectors. The types of healthcare settings we support include, but are not limited to, hospitals, clinics of various types (including allied health clinics and medical/surgical/dental clinics), digital health companies, specialty and retail pharmacies, health and medical devices companies, NFPs and health charities, senior living facilities and related. We support progressive employers in a variety of professional healthcare practice settings that are looking for fantastic healthcare-educated and experienced or healthcare-passionate candidates who are looking to build a career path in healthcare - like you! Our Healthcare Admin team supports the recruitment and selection processes for various permanent and contract positions, including Data Entry, Medical Office Assistants, Receptionists, Patient Coordinators, Patient/HCP and Caregiver Support roles, and Medical Office Administrators. If you or someone you know would be interested in being considered for those types of roles (temporary or permanent), please reach out to our team to connect further!

GTA/Ontario primary point of contact:
deirdra.wadden@randstad.ca

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Thank you for your interest!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.