Bilingual Service Availability Representative - London 49235

Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 month contract. This is a remote role for candidates in QUEBEC, Ontario and New Brunswick. Candidates specifically in the London, ON area will be onsite. There is a high chance this contract will extend and convert to permanent opportunity.
Pay rate: $23.50/ Hour
2nd Shift: pay rate $25.15 / Hour
Overnight: pay rate $25.99 / Hour
Rotational Shifts: Changes every 2 weeks 24X7X365


Advantages
•Gain experience within a top 5 bank
•Potential for contract extension and conversion
•Earn a competitive rate within the industry
•Start ASAP
•Long term contract
•Role will be remote unless living near London office


Responsibilities
As a Bilingual Service Availability Representative, your duties will include but not limited to:
•Providing first level technical support.
•Responding to a variety of inbound colleague calls/emails
•Ensuring accurate and detailed problem documentation/ticketing
•Providing timely escalation and follow-up with support groups and colleagues
•Identifying and escalate wide-impact or potential wide-impacting outages
•Identifying trends and opportunities for improvement as well as provide ongoing feedback
•Building ongoing support proficiency for other skills and applications


Qualifications
•Bilingual : Fluency in French and English (read, speak, write)
•Above average computing and navigational skills
•Exceptional customer service skills
•A team player who collaborates effectively with peers and other teams but can also work well independently
•Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
•A technical support background or related education – troubleshooting exp
•Ability to type at least 30 words per minute
•General knowledge and understanding of PC hardware and components.

Nice to have:
•Experience with ticketing systems is an asset
•Technical degree and/or IT Certification preferred.


Summary
Interested in the Bilingual Service Availability Representative role in London? Apply online today!
Candidates moving to the next step of the recruitment process will be contacted.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.