Looking to showcase your "ServiceNow" expertise?
Are you "In tune" with your skillsets?
Eager to take on your next challenge with an Enterprise client?
If so, our premium client would love to hear from you! The nature of the role is to act as a Bilingual Service Desk Analyst with a focus on resolving incidents, problems, and requests, or to route tickets appropriately where required.
...
Advantages
Defined Pension Plan after 3 months of employment
Full-time benefits start on first-day of employment
Opportunity to grow and accelerate your career quickly
Responsibilities
Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal
Support End Users with Level 1 and 1.5 support including, but not limited to:
Password resets
Software install/uninstall
Operating System (Windows 10) and Hardware issues
Mobile device management utilizing In-Tune
Printer setup
Assist in the administration of enterprise-wide toolsets such as Office 365
Provide remote support to users via TeamViewer and SCCM
Provide after hours on call support once every 4-6 weeks on a rotating basis
Assist in asset management and tracking of both hardware and software assets
Qualifications
College Diploma or bachelor’s degree in Information Technology, Computer Programming / Science, Engineering, or other related field
Equivalent work experience will be accepted
Strong time management skills, able to manage multiple priorities and work on multiple tickets at once
Customer-centric mindset and strong interpersonal skills
Exceptional problem-solving ability
Ability to articulate solutions to problems clearly and effectively to non-technical colleagues
Ability to document repeated actions in relation to Problems and Incidents
Experience using ServiceNow as a ticketing system
Functional knowledge of Windows 7 and Windows 10 enterprise deployments
Functional knowledge of the M365 toolset (i.e. Office Suite, Microsoft Teams, SharePoint)
Understanding of Group Policy structure is an asset
Working knowledge of ITIL processes
Fluency in English and French is required
Summary
The nature of the role is to act as a Bilingual Service Desk Analyst with a focus on resolving incidents, problems, and requests, or to route tickets appropriately where required.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Looking to showcase your "ServiceNow" expertise?
Are you "In tune" with your skillsets?
Eager to take on your next challenge with an Enterprise client?
If so, our premium client would love to hear from you! The nature of the role is to act as a Bilingual Service Desk Analyst with a focus on resolving incidents, problems, and requests, or to route tickets appropriately where required.
Advantages
Defined Pension Plan after 3 months of employment
Full-time benefits start on first-day of employment
Opportunity to grow and accelerate your career quickly
Responsibilities
Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal
Support End Users with Level 1 and 1.5 support including, but not limited to:
Password resets
Software install/uninstall
Operating System (Windows 10) and Hardware issues
Mobile device management utilizing In-Tune
Printer setup
Assist in the administration of enterprise-wide toolsets such as Office 365
Provide remote support to users via TeamViewer and SCCM
Provide after hours on call support once every 4-6 weeks on a rotating basis
...
Assist in asset management and tracking of both hardware and software assets
Qualifications
College Diploma or bachelor’s degree in Information Technology, Computer Programming / Science, Engineering, or other related field
Equivalent work experience will be accepted
Strong time management skills, able to manage multiple priorities and work on multiple tickets at once
Customer-centric mindset and strong interpersonal skills
Exceptional problem-solving ability
Ability to articulate solutions to problems clearly and effectively to non-technical colleagues
Ability to document repeated actions in relation to Problems and Incidents
Experience using ServiceNow as a ticketing system
Functional knowledge of Windows 7 and Windows 10 enterprise deployments
Functional knowledge of the M365 toolset (i.e. Office Suite, Microsoft Teams, SharePoint)
Understanding of Group Policy structure is an asset
Working knowledge of ITIL processes
Fluency in English and French is required
Summary
The nature of the role is to act as a Bilingual Service Desk Analyst with a focus on resolving incidents, problems, and requests, or to route tickets appropriately where required.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
