bilingual tech support agent - clearance required, Ottawa

randstad canada
job type
$ 17.00 - $ 19.00 per hour
apply now

job details

ottawa, ontario
contact centre and customer care
job type
$ 17.00 - $ 19.00 per hour
reference number
randstad canada
apply now

job description

Are you looking for an opportunity to stretch your tech-savvy muscles? Are you able to troubleshoot tech problems for your friends and family? Do you enjoy helping people resolve their tech issues? Well we may have the next job for you!

We are looking for Bilingual Technical Support Agents (with reliability clearance) to work right in the heart of Downtown Ottawa! You’ll be working a stone’s throw away from parliament hill! This is a contract position that can be renewed after 6 months, and does require flexibility in terms of availability as you’ll be helping out clients that are never closed!

As a Bilingual Technical Support or Bilingual Help Desk Agent you’ll be helping out clients with their technical issues. You’ll be working on tickets and escalating any issues to the appropriate agents! Working from the beautiful downtown Ottawa office, you’ll be able to grow your experience in a professional and encouraging environment!

What You’ll be doing:
- Answering calls from clients that are calling the service desk
- Working on tickets and escalating any issues to the appropriate agent
- Resolving customer problems using relevant tools and systems
- Make sure to observe strict compliance to learnings

Why You’ll love it here:
- Convenient downtown Ottawa location (easily accessible by transit)
- Earn between $17-$19 per hour
- Enjoy a professional team environment
- Work for one of the most reputable companies in the tech support field
- Enjoy a modern and updated workspace with an amazing employee break room

What You’ll bring to the role:
- Reliability or Secret clearance
- Must be fluent in English and French (written and spoken)
- You’ll have some help desk, call center, or service desk experience
- You’re available for rotating shifts including evenings, weekends, and overnights as required
- You have excellent communication skills in both official languages
- Great troubleshooting skills
- Be comfortable with computers and be technically inclined

Some Nice to haves:
- Written and spoken Spanish
- Degree in Computer Science

To apply, either respond to this posting, or send an email to, or call us at 613-688-5560

Come one, come all!

We are hosting an open house on Wednesday, October 9th from 7AM-7PM at 1600 Carling Ave, Suite 410.

Come and meet with one of our Staffing Consultants to discuss our current openings and how we can help you to move forward in your career.

We look forward to meeting with you!


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.