bilingual tech support agents, Ottawa

randstad canada
job type
apply now

job details

ottawa, ontario
contact centre and customer care
job type
reference number
randstad canada
apply now

job description

Are you looking for an opportunity to stretch your tech-savvy muscles? Do you enjoy helping people resolve their tech
issues? Are you the go-to person for your friends and family when it comes to fixing anything techy that breaks? Well we
may have the next job for you!

We are looking for Bilingual Technical Support Agents to work right in the heart of Downtown Ottawa! You’ll be working a
stone’s throw away from parliament hill! This is a contact position that can be renewed after 6 months, and does require
flexibility in terms of availability as you’ll be helping out clients that are never closed!

As a Bilingual Technical Support or Bilingual Help Desk Agent you’ll be helping out clients with their technical issues. You’ll
be working on tickets and escalating any issues to the appropriate agents! Working from the beautiful downtown Ottawa
office, you’ll be able to grow your experience in a professional and encouraging environment!

What You’ll be doing:
- Answering calls from clients that are calling the service desk
- Working on tickets and escalating any issues to the appropriate agent
- Resolving customer problems using relevant tools and systems
- Make sure to observe strict compliance to learnings

Why You’ll love it here:
- Convenient downtown Ottawa location
- Earn between $17-$20 per hour
- Enjoy a professional team environment
- Work for one of the most reputable companies in the tech support field
- Enjoy a modern and updated workspace with an amazing employee break room

What You’ll bring to the role:
- Must be fluent in English and French (written and spoken)
- You’ll have some help desk, call center, or service desk experience
- You’re available for rotating shifts including evenings, weekends, and overnights as required
- You have excellent communication skills in both official languages
- Great troubleshooting skills
- Be comfortable with computers and be technically inclined

Some Nice to haves:
- Reliability or Secret level clearance
- Written and spoken Spanish
- Degree in Computer Science

To apply, respond directly to this posting, or call Erin or Frank at 613-688-5560 for more information.

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit for all of the roles currently open at Randstad!


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.